Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302328 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Penn State Milton S HersheyMedical Center — 500 University Dr, Hershey PA, 17033

Sep 5, 2025 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 27, 2026
✓ SLA Met (28 biz days early)
Active: 46 biz days
Paused: 105 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 10, 2026
105 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Feb 10 → Apr 16, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 10 Ready for Release ⏸ Paused 105 —
Feb 10 → Apr 16 Scheduled ▶ Running 46 46
Dispatch 0.4d
Holding 105.0d (excluded)
Coordinators 46.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
105.0 days
Coordinators
46.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 27, 2026 Completed: Apr 16, 2026 (41 days early)
📅
151.4 days Total Age
⏱️
105.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
47.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 105.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
105.0d
Scheduled
46.2d / 2.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/03/2026 - ARuby - Sent confirmation email to Wade

04/01/2026 - ARuby - Sent email reminding of appt. to temporary POC Blessing, Wade <wblessing@pennstatehealth.psu.edu>

02/10/2026 RFosbury Matt Brubaker replied and said to schedule any date and check as it becomes closer. Schedule April 16th at 9 am and wills send reminder 2 weeks out.

02/09/2026 Rbailey - Sent 1st attempt email to Matt Brubaker mbrubaker3@pennstatehealth.psu.edu to confirm device location

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System - IP 92874208 - SN US52111163
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302328
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 105.0 business days
📅
▶
3 Dispatch Scheduled Feb 10, 5:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 156d 22h
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🚨 46.8 business days
⏱️
3x Labor Added Apr 16, 10:32 AM
Type: Labor, Travel
Status: Open
Qty: 2, 69, 70
⏱️
2x Labor Added Apr 16, 3:12 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Jason Yenser Apr 16, 6:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 65d 0h, 0m
⏳ 4.7 business days
⏱️
Labor Added Apr 22, 9:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 22, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 46.2 business days (threshold: 2.0 business days)
Exceeded by 44.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 16, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03188429 Labor Open 2 $0.00 Apr 16, 10:32 AM
WL-03188431 Travel Open 69 $0.00 Apr 16, 10:32 AM
WL-03188432 Travel Open 70 $0.00 Apr 16, 10:32 AM
WL-03188992 Labor Open 1.75 $275.00 Apr 16, 3:12 PM
WL-03188993 Labor Open 1 $0.00 Apr 16, 3:12 PM
WL-03195621 Labor Open 0.016666666666667 $38.00 Apr 22, 9:40 AM

Details