Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302330 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center – Mannington — 310 Woodstown Rd, SALEM NJ, 08079

Sep 5, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 5 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 8, 2026
167 business days (not counted)
▶ Clock Running
Status: Scheduled
May 8 → May 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Completed: May 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 8 Ready for Release ⏸ Paused 167
May 8 → May 16 Scheduled ▶ Running 5 5
Dispatch 0.0d
Holding 167.3d (excluded)
Coordinators 5.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
167.3 days
Coordinators
5.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 16, 2026 (45 days early)
📅
172.4 days Total Age
⏱️
167.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 167.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.3d
Scheduled
5.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 ARuby - recvd email from Balci, Hayriye <BalciH@ihn.org> confirming May 15th @ 9:30am with Jason Yenser. Dispatching to Jason. POC is Heidy - Hayriye Balci, BalciH@ihn.org 856-339-4335


05/08/2026 ARuby - called 856.935.1000 ext 36028 apoke with Heidy, Echo tech, said she does not know a Karin Abby. Asked for her supervisor advised that he's not in gave me his info. Frank Bender benderf@ihn.org. Searched email in philips found contact for him at Inspira Vineland 856-498-8564. Called 856-498-8564 to LM, phone went straight to VM was almost able to leave message when the phone disconnected. Sending email to benderf@ihn.org


02/25/2026 Rbailey - Called 856.935.1000 Asked for Echo. NA Got VM for x 36028. Left VM requesting CB and advising that I was emailing Karen Abbey at

abbeyk@ihn.org 


02/25/2026 Rbailey - Called 856.935.1000 Xfer'd to BioMed. Spoke with Fred. He advised this device is at Inspira Medical Center Mannington - 310 Salem Woodstown Rd, Salem, NJ 08079. He said that the device is in Echo. He advised that Karen Abbey is still there


02/25/2026 Rbailey - Called 856.339.4335 the number listed for Heidi from Previous email. Rang Fast Busy


02/25/2026 Rbailey - Called 856.935.1000 Mannington. Asked for Heidi from previous email. Connected to Technology. She said I needed to talk to her manager and she Xfer'd to her Manager. NA No Name on VM 33341. Left VM


02/25/2026 Rbailey - Called 856.363.1000 asked for Echo. Spoke with Tech. She confirmed that this device is not hers


02/25/2026 Rbailey - Called 856.363.1539 NA No Name. Left VM for FU. Calling Mainline asking for Echo


02/24/2026 Rbailey - Called 856.363.1000 Xfer'd to Radiology and spoke with girl there. She checked the 2 devices she had and they did not match. She said to try Cardio Pulminary Echo - 856.363.1539


02/24/2026 Rbailey - Called 888.312.4784 but the Recp was not familiar with Karen Abbey. She advised initially that they no longer had a Elmer location, but that was for L&D. Calling Elmer main hospital


02/16/2026 Rbailey - Sent 1st Attempt to bucka@ihn.org Adrienne Buck to propose Jason Yenser April 10 @Noon

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 103993409 - SN US523B1424
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302330
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 167.8 business days
📅
4 Dispatch Scheduled May 8, 4:01 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 244d 22h
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-15T13:30:00.000+0000
⚠️ 6.0 business days
⏱️
5x Labor Added May 15, 8:52 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 2.5, 94, 104
✔️
Status: Completed by Jason Yenser May 15, 9:07 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 5h, 0m
1.4 business days
⏱️
2 Labor Added May 18, 11:04 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 15, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03228638 Labor Open 3 $0.00 May 15, 8:52 PM
WL-03228639 Labor Open 1.5 $275.00 May 15, 8:52 PM
WL-03228640 Labor Open 2.5 $0.00 May 15, 8:52 PM
WL-03228641 Travel Open 94 $0.00 May 15, 8:52 PM
WL-03228642 Travel Open 104 $0.00 May 15, 8:52 PM
WL-03229948 Labor Open 0.016666666666667 $38.00 May 18, 11:04 AM

Details