Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302331 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Elmer — 501 Front Street, Elmer NJ, 08360

Sep 5, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (38 biz days early)
Active: 58 biz days
Paused: 127 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 13, 2026
127 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Mar 13 → Jun 4, 2026
58 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 13 Ready for Release ⏸ Paused 127 —
Mar 13 → Jun 4 Scheduled ▶ Running 58 58
Dispatch 0.0d
Holding 127.3d (excluded)
Coordinators 58.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
127.3 days
Coordinators
58.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 4, 2026 (56 days early)
📅
184.4 days Total Age
⏱️
127.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 127.3 days stuck in "Ready for Release"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.3d
Scheduled
58.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2026 Rbailey - Sent Reminder Email 1 Week Prior


03/13/2026 Rbailey Rcvd email from fuscellaroc@ihn.org this would work. She advised that Christina Baker would be the POC. . Dispatching Jason Yenser and Sending email


03/13/2026 Rbailey - Sent 1st Attempt email to Christina Fuscellaro Fuscellaroc@ihn.org to propose Jason come onsite June 3@1230

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 98189061 - SN US722B1149
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302331
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 127.8 business days
🗓️
▶
3 Status: Scheduled Mar 13, 11:35 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ricky Bailey
Technician: a0h5A00000GzKAcQAN, Jason Yenser
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-03T16:30:00.000+0000
🚨 58.0 business days
⏱️
3x Labor Added Jun 3, 7:38 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 3.5, 123
✔️
Status: Completed by Jason Yenser Jun 3, 8:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 82d 8h, 0m
⏱️
Labor Added Jun 4, 8:39 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 53m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 45m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 3, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03247726 Labor Open 1.75 $275.00 Jun 3, 7:38 PM
WL-03247727 Labor Open 3.5 $0.00 Jun 3, 7:38 PM
WL-03247728 Travel Open 123 $0.00 Jun 3, 7:38 PM
WL-03248093 Labor Open - $38.00 Jun 4, 8:39 AM

Details