Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302332 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 UVA Culpeper medical center — 501 Sunset Ln, Culpeper VA, 22701

Sep 5, 2025 → Jun 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 18, 2026
✓ SLA Met (12 biz days early)
Active: 49 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Jun 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 20, 2026
153 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Apr 20 → Jun 30, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Jun 30 Scheduled ▶ Running 49 49
Jun 30 → Jun 30 Tech On Site ▶ Running 0 49
Dispatch 0.4d
Holding 153.0d (excluded)
Coordinators 49.6d
Field Work 0.7d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
153.0 days
Coordinators
49.6 days
Over SLA
Field Work
0.7 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 18, 2026 Completed: Jun 30, 2026 (18 days early)
📅
202.4 days Total Age
⏱️
153.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 153.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
153.0d
Scheduled
49.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARuby - Sent Reminder email 1 week prior bnj8b@uvahealth.orgl.com


04/20/2026 Rbailey - Rcvd email from Belgrove approving Date. Dispatching WO and sending email


04/20/2026 Rbailey - Rcvd email from Belgrove asking for an Afternoon not on Monday. CB 540.829.4413 to propose June 30th at 2pm. Sending email Update 


04/10/2026 Rbailey - Sent 1st attempt email to Belgrove Josiah bnj8b@uvahealth.orgl.com for Allan Klus to come onsite July 6 @ 830

🔧 Work Performed
As per discussion with Biomed (Lee Kruger), this device is due to be retired soon. Also, the customer has already completed the PM on this device recently believing that they no longer have a valid service contract.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 69559022 - SN US716B0093
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302332
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 153.0 business days
👷
▶
3 Technician Assigned Apr 20, 3:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-30T18:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 19h
🚨 50.0 business days
🔧
▶
2 Status: Tech On Site Jun 30, 1:08 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 85
⏱️
2x Labor Added Jun 30, 1:24 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25
🚗
▶
2 Travel Added Jun 30, 2:37 PM
Travel Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 34m, 0m
⏱️
▶
2 Labor Added Jun 30, 3:56 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jun 30, 6:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 4h 0m
⏱️
Labor Added Jul 1, 11:22 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 1, 11:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 50m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 49.6 business days (threshold: 2.0 business days)
Exceeded by 47.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jun 30, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03279042 Labor Open 1.5 $0.00 Jun 30, 1:11 PM
WL-03279043 Travel Open 85 $0.00 Jun 30, 1:11 PM
WL-03279065 Labor Open 0.5 $275.00 Jun 30, 1:24 PM
WL-03279066 Labor Open 0.25 $0.00 Jun 30, 1:24 PM
WL-03279176 Travel Open 7 $0.00 Jun 30, 2:37 PM
WL-03279323 Labor Open 1.75 $0.00 Jun 30, 3:56 PM
WL-03279328 Expenses Open 1 $0.00 Jun 30, 3:58 PM
WL-03279329 Expenses Open 1 $0.00 Jun 30, 3:58 PM
WL-03279715 Labor Open 2.75 $0.00 Jun 30, 6:41 PM
WL-03280433 Labor Open - $38.00 Jul 1, 11:22 AM

Details