Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302334 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Frick Hospital — 508 S Church St, Mount Pleasant PA, 15666

Sep 5, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✗ SLA Missed
Active: 85 biz days
Paused: 139 biz days
🕐 Clock stopped: Invoiced (Aug 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 31, 2026
139 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
Mar 31 → Jul 6, 2026
66 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Entered
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: On Hold
Jul 6 → Jul 20, 2026
10 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 20 → Jul 20, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 20 → Jul 28, 2026
6 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 28 → Aug 1, 2026
3 business days (counted)
Running total: 85 of ? biz days used
Created: Sep 5, 2025 Invoiced: Aug 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → Jul 6 Scheduled ▶ Running 66 66
Jul 6 → Jul 6 Entered ▶ Running 0 66
Jul 6 → Jul 20 On Hold ▶ Running 10 76
Jul 20 → Jul 20 Ready for Release ⏸ Paused 0 —
Jul 20 → Jul 28 Scheduled ▶ Running 6 82
Jul 28 → Aug 1 Tech On Site ▶ Running 3 85
Dispatch 0.4d
Holding 150.6d (excluded)
Coordinators 73.3d
Field Work 3.8d
Billing 1.4d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
150.6 days
Coordinators
73.3 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Aug 1, 2026 (1 days late)
📅
224.4 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
73.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 73.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
139.6d
Scheduled
73.3d / 2.0d SLA
On Hold
11.0d
Tech On Site
3.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 HWilliams - Called 724-547-1400, spoke with Kelsey to schedule for 7/28/26 at 1:30PM. Dispatched FSE Scout and FU with email for confirmation with Kelsey.

kelsey.kenly@independence.health


03/31/2026 Rbgailey - Called 724.547.1400 Spoke with Kelsey Kenly. She Confirmed Device. Dispatched WO to Fanfan for June 16 @9am. Sending Email


03/30/2026 HWilliams - Prior email bounced. Sent FU email to kelsey.kenly@excelahealth.org


03/26/2026 HWilliams -Received call from 724-547-1400 Kelsey Kenly who confirmed the devices. Sent email to FU. kelsey.kenly@independancehealth.org


03/25/2026 HWilliams - Called 724.547.1400 for Tammy Tamblyn. No answer. Left a VM for a call back. Following up with email. ttamblyn@excelahealth.org

skapella@excelahealth.org


03/13/2026 DMalloy - Called 724.547.1400 for Tammy Tamblyn. No answer. Left a VM for a call back.  


03/04/2026 ARuby- First Contact email sent to customer Tammy Tamblyn, confirming the device location, serial number and proposed a date and time for a visit. ttamblyn@excelahealth.org

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed all required tests and returned to use.
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 68822275 - SN US416B0911
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302334
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 139.0 business days
👷
▶
3 Technician Assigned Mar 31, 4:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-16T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 205d 19h
⏳ 2.0 business days
📅
Dispatch Scheduled by Heather Williams Apr 1, 4:08 PM
Scheduled For: 2026-06-16T13:00:00.000+0000
🚨 51.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 11, 3:20 PM
Scheduled For: 2026-06-30T13:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Heather Williams Jul 6, 11:19 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 96d 19h, 0m
🚨 11.0 business days
✅
Status: Ready for Release by Rebecca Arnold Jul 20, 8:51 AM
From: On Hold
To: Ready for Release
Duration in Previous: 13d 21h
👷
▶
3 Technician Assigned Jul 20, 1:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-28T17:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 4h 53m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Scout Miller Jul 28, 1:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
Labor Added Jul 28, 5:56 PM
Type: Labor
Status: Open
Qty: 2
🚗
Travel Added Jul 28, 6:02 PM
Type: Travel
Status: Open
Qty: 15
⏳ 3.7 business days
✔️
Status: Completed by Scout Miller Aug 1, 2:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⏳ 0.0 business days
⚠️
Status: Incomplete by Fady Messak Aug 2, 8:27 PM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 1d 6h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Aug 4, 1:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 66.5 business days (threshold: 2.0 business days)
Exceeded by 64.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Tech On Site
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Jul 28, 1:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03311149 Labor Open 2 $275.00 Jul 28, 5:56 PM
WL-03311168 Travel Open 15 $0.00 Jul 28, 6:02 PM
WL-03319920 Labor Open - $38.00 Aug 4, 1:30 PM

Details