Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302336 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Total Vascular Care PLLC — 960 50th St, Brooklyn NY, 11219

Sep 5, 2025 → Jun 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (44 biz days early)
Active: 43 biz days
Paused: 157 biz days
🕐 Clock stopped: Tech Off Site (Jun 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 24, 2026
157 business days (not counted)
43d
▶ Clock Running
Status: Scheduled
Apr 24 → Jun 26, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jun 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 24 Ready for Release ⏸ Paused 157 —
Apr 24 → Jun 26 Scheduled ▶ Running 43 43
Jun 26 → Jun 26 Tech On Site ▶ Running 0 43
Dispatch 0.4d
Holding 157.0d (excluded)
Coordinators 43.4d
Field Work 1.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
157.0 days
Coordinators
43.4 days
Over SLA
Field Work
1.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 26, 2026 (65 days early)
📅
200.4 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
157.0d
Scheduled
43.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24/2026 Rbailey - Called 347.200.7182 Spoke with Natalie. She said go with the 26th. Dispatching WO and sending email


04/20/2026 DMalloy -First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.

marksnatalie@gmail.com

🔧 Work Performed
EPIQ 5 Ultrasound Circular Edition - IP 105473659 - SN US415C0709
⚠️ Problem Description
EPIQ 5 Ultrasound Circular Edition - IP 105473659 - SN US415C0709
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302336
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 157.0 business days
👷
▶
3 Technician Assigned Apr 24, 4:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-26T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 20h
🚨 43.9 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 26, 9:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 16h
⏱️
3x Labor Added Jun 26, 5:22 PM
Type: Labor
Status: Open
Qty: 0.5, 2, 1.5
🚗
▶
2 2x Travel Added Jun 26, 5:30 PM
2x Travel Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 8m
✔️
Status: Completed by Vivian Hyde Jun 26, 5:35 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Vivian Hyde Jun 26, 5:45 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 1.8 business days
⏱️
Labor Added Jun 29, 9:29 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 43.4 business days (threshold: 2.0 business days)
Exceeded by 41.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 26, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03275651 Labor Open 0.5 $0.00 Jun 26, 5:22 PM
WL-03275652 Labor Open 2 $275.00 Jun 26, 5:22 PM
WL-03275653 Labor Open 1.5 $0.00 Jun 26, 5:22 PM
WL-03275656 Travel Open 5 $0.00 Jun 26, 5:30 PM
WL-03275657 Travel Open 15 $0.00 Jun 26, 5:30 PM
WL-03277108 Labor Open - $38.00 Jun 29, 9:29 AM

Details