Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302338 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Atlanticare Regional Medical Center — 547 Route 72 W, Manahawkin NJ, 08050

Sep 5, 2025 → Jul 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (31 biz days early)
Active: 60 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Jul 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 20, 2026
153 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Apr 20 → Jul 16, 2026
60 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Jul 16 Scheduled ▶ Running 60 60
Dispatch 0.0d
Holding 153.3d (excluded)
Coordinators 59.5d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.3 days
Coordinators
59.5 days
Over SLA
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 16, 2026 (45 days early)
📅
212.6 days Total Age
⏱️
153.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
57.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 153.3 days stuck in "Ready for Release"
⏱️
Total Delay 57.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.3d
Scheduled
59.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2026 ARuby - called (609) 335-1585 Kind, Tiffany VM/LM sent email to trying to move this up <TKind@atlanticare.org>;


04/20/2026 Rbailey - Rcvd email approving dates. Dispatching Jason Yenser and sending email


04/20/2026 Rbailey - Tiffany Kind sent email requesting Wednesday. Sending email to propose Wed July 15 @930


04/17/2026 Rbailey - Sent 1st Attempt Email to Napolitano, Steven <SNapolitano@atlanticare.org>; Kind, Tiffany <TKind@atlanticare.org>; Muhlbaier, Christina <CMuhlbaier@atlanticare.org> to propose Jason Yenser July 10 @9am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71163315 - SN US217B0323
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302338
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 153.8 business days
👷
▶
3 Technician Assigned Apr 20, 5:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-15T13:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 227d 0h
🚨 59.8 business days
⏱️
5x Labor Added Jul 15, 1:39 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 2.5, 123, 107
✔️
Status: Completed by Jason Yenser Jul 15, 10:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 86d 4h, 0m
⏱️
▶
2 Labor Added Jul 16, 3:44 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 33m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 28m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 59.5 business days (threshold: 2.0 business days)
Exceeded by 57.5 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 15, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03294883 Labor Open 3 $0.00 Jul 15, 1:39 PM
WL-03294884 Labor Open 1.5 $275.00 Jul 15, 1:39 PM
WL-03294885 Labor Open 2.5 $0.00 Jul 15, 1:39 PM
WL-03294886 Travel Open 123 $0.00 Jul 15, 1:39 PM
WL-03294887 Travel Open 107 $0.00 Jul 15, 1:39 PM
WL-03296712 Labor Open - $38.00 Jul 16, 3:44 PM

Details