Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302340 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 12, 2026
✓ SLA Met (28 biz days early)
Active: 20 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 5, 2026
121 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Mar 5 → Apr 2, 2026
20 business days (counted)
Running total: 20 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 5 Ready for Release ⏸ Paused 121 —
Mar 5 → Apr 2 Scheduled ▶ Running 20 20
Dispatch 0.0d
Holding 121.3d (excluded)
Coordinators 20.9d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.3 days
Coordinators
20.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 12, 2026 Completed: Apr 2, 2026 (40 days early)
📅
141.4 days Total Age
⏱️
121.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
22.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 121.3 days stuck in "Ready for Release"
⏱️
Total Delay 22.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
121.3d
Scheduled
20.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 mklose POC confirm April , 4/2/26

02/23/2026 mklose called Jean and he adv he would email back by end of week.

02/16/2026 mklose sent email to Jean.

02/03/2026 Rbailey - Called 508.688.9742 Spoke with Jean. He advised that he had deleted emails from his inbox as it was too full. Resent email for visibility

jean.assobmo@intelashealth.com


01/28/2026 Rbailey - Called 508.688.9742 spoke with Jean. He said that Thomas is no longer there and he would be the POC. Updating WO. Resent email for visibility. He will confirm the date and get back with us


01/09/2026 Rbailey - Sent 1st attempt email to Jean Assobmo to propose Joseph Nuovo April 2

jean.assobmo@intelashealth.com

thomas.lamarche@intelashealth.com

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118444826 - SN US425B1196
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302340
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 121.8 business days
📅
▶
4 Dispatch Scheduled Mar 5, 11:44 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 180d 19h
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-02T12:00:00.000+0000
🚨 21.0 business days
⏱️
3x Labor Added Apr 2, 2:58 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 42
✔️
▶
2 Status: Completed Apr 2, 4:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 5.0 business days
⏱️
▶
2 Labor Added Apr 8, 9:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 20.9 business days (threshold: 2.0 business days)
Exceeded by 18.9 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 2, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03170856 Labor Open 1 $0.00 Apr 2, 2:58 PM
WL-03170857 Labor Open 2 $275.00 Apr 2, 2:58 PM
WL-03170858 Travel Open 42 $0.00 Apr 2, 2:58 PM
WL-03177314 Labor Open 0.016666666666667 $38.00 Apr 8, 9:44 AM

Details