Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302341 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 UMASS Memorial Medical Center — 55 Lake Ave N, Charlton MA, 01507

Sep 5, 2025 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 12, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 12, 2026
169 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 12 → May 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 12 → May 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 27, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 5, 2025 Completed: May 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 12 Ready for Release ⏸ Paused 169
May 12 → May 12 Ready for Scheduling ▶ Running 0 0
May 12 → May 12 Assigned ▶ Running 0 0
May 12 → May 27 Scheduled ▶ Running 10 10
Dispatch 0.0d
Holding 169.3d (excluded)
Coordinators 10.7d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
169.3 days
Coordinators
10.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 12, 2026 Completed: May 27, 2026 (14 days late)
📅
179.4 days Total Age
⏱️
169.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 169.3 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
169.3d
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 mklose sent EL to POC ask for signature scheduled past due date 

05/12/2026 mklose sent email to Chris adv April May 20th for device 1198. 10 North Main St ,Charlton, MA 01507)

05/12/2026 YEspino Called 508-817-6399 to follow up with chris to give him a proposed date of may 20 for april and also verify the other serial number associated with this site. Was able to speak to chris and he confirmed he is good to go for the 20th for sn: US425B1198 & the other sn: US52112095 i will have to call David Lavalle @ 508-918-4195 to try and locate it because it is not whithin reach of chris. 


05/12/2026 YEspino Called 508-817-6399 to speak to Chris over the devices in question. Was able to speak to chris and he advised that this device is actually at the Charlton Family Med location (10 North Main St ,Charlton, MA 01507) he advised he is the POC for this device. Advised him i would get with megan to get the best proposed date and i would give him a call back.


04/21/2026 YEspino Called 774-436-0870 to follow up with Tim over the devices in question. Was able to speak to Tim and he advised he is currently on vacation and advised to call Chris at the Webster location that may have the Sparq device we are looking for . Chris: 508-817-6399 need to call back tomorrow 


03/30/2026 YEspino Called 774-436-0870 to speak to Timothy Ohare to verify the Pms in question. Was unable to speak to him or leave a message because the line only rang a couple times and the call was dropped.

03/05/2026 mklose emailed POCoffer April , 4/2/26. Jean adv POC for this device is Timothy O'Hare at 774-436-0870. Or Timothy.Ohare@Intelashealth.com

02/23/2026 mklose called Jean and he adv he would email back by end of week.

02/16/2026 mklose sent email to Jean.

02/03/2026 Rbailey - Called 508.688.9742 Spoke with Jean. He advised that he had deleted emails from his inbox as it was too full. Resent email for visibility

jean.assobmo@intelashealth.com


01/28/2026 Rbailey - Called 508.688.9742 spoke with Jean. He said that Thomas is no longer there and he would be the POC. Updating WO. Resent email for visibility. He will confirm the date and get back with us


01/09/2026 Rbailey - Sent 1st attempt email to Jean Assobmo to propose Joseph Nuovo April 2

jean.assobmo@intelashealth.com

thomas.la.marche@intelashealth.com

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118444830 - SN US425B1198
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302341
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 169.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 12, 2:02 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 248d 20h
👷
4 Status: Assigned May 12, 4:39 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000I6ItqQAF, April Nuovo
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-20T14:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Megan Klose May 20, 8:17 AM
Scheduled For: 2026-05-26T14:00:00.000+0000, 2026-05-26T12:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Megan Klose May 26, 9:00 AM
Scheduled For: 2026-05-29T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose May 26, 2:56 PM
Scheduled For: 2026-05-27T12:00:00.000+0000
2.0 business days
⏱️
3x Labor Added May 27, 5:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 47
✔️
2 Status: Completed May 27, 6:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
2 Labor Added May 28, 9:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 0m
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 40m
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 27, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03239607 Labor Open 1.5 $275.00 May 27, 5:17 PM
WL-03239608 Labor Open 1 $0.00 May 27, 5:17 PM
WL-03239609 Travel Open 47 $0.00 May 27, 5:17 PM
WL-03240325 Labor Open - $38.00 May 28, 9:55 AM

Details