📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655
Sep 5, 2025 → Jun 2, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (40 biz days early)
Active: 5 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 26, 2026
178 business days (not counted)
▶ Clock Running
Status: Scheduled
May 26 → Jun 2, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025Completed: Jun 2, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 26
Ready for Release
⏸ Paused
178
—
May 26 → Jun 2
Scheduled
▶ Running
5
5
Dispatch0.0d
Holding178.3d (excluded)
Coordinators5.9d
Field Work0.0d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
178.3 days
Coordinators
5.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: Jun 2, 2026 (58 days early)
📅
183.4 daysTotal Age
⏱️
178.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay178.3 days stuck in "Ready for Release"
⏱️
Total Delay4.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.3d
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/26/2026 mklose rcvd email from June 2nd @10am
05/26/2026 mklose sent email to David adv April avaailable June 2nd @10am
05/12/2026 YEspino Called 508-918-4195 to speak to David Lavalle to verify where SN: US52112095 is located. Was unable to speak to him so i left a messge , unable to send an email because no email was given by previous contact.
05/12/2026 YEspino Called 508-817-6399 to speak to Chris over the devices in question. Was able to speak to chris and he advised that this device is actually at the Charlton Family Med location (10 North Main St ,Charlton, MA 01507) he advised he is the POC for this device. Advised him i would get with megan to get the best proposed date and i would give him a call back.
04/21/2026 YEspino Called 774-436-0870 to follow up with Tim over the devices in question. Was able to speak to Tim and he advised he is currently on vacation and advised to call Chris at the Webster location that may have the Sparq device we are looking for . Chris: 508-817-6399 need to call back tomorrow
03/30/2026 YEspino Called 774-436-0870 to speak to Timothy Ohare to verify the Pms in question. Was unable to speak to him or leave a message because the line only rang a couple times and the call was dropped.
03/23/2026 YEspino Called 508-918-4195 to speak to David Lavalle to verify the Pm in question. Was sent to vm so i left a message.
03/04/2026 Rbailey - Sent 1st Attempt to Rotchyl Sanon rotchyl.sanon@crothall.com to propose April Nuovo for June 2 @10
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
Sparq Ultrasound System - IP 92911328 - SN US52112095
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jun 11, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📞
Call
Completed May 12, 2026
05/12/2026 YEspino Called 508-918-4195 to speak to David Lavalle to verify where SN: US52112095 is located. Was unable to speak to him so i left a messge , unable to send an email because no email was given by previous contact.
📞
Live Call_ Left Message
Completed Mar 23, 2026
03/23/2026 YEspino Called 508-918-4195 to speak to David Lavalle to verify the Pm in question. Was sent to vm so i left a message.
📧
Email_Confirmed
Completed Mar 4, 2026
03/04/2026 Rbailey - Sent 1st Attempt to Rotchyl Sanon rotchyl.sanon@crothall.com to propose April Nuovo for June 2 @10
📅
WO-01302342 - PM - DD: 7/30/2026 - - Ultrasound - Worcester - UMASS Memorial Medical Center
Jun 2, 2026 10:00am – 12:00pm
Work Order: WO-01302342
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12983782
Location: UMASS Memorial Medical Center
Address: 55 Lake Ave N, Worcester, MA 01655
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US52112095
Contact Name: Christopher Chenier
Contact Phone: 508-817
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302342
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM