Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302347 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Zwanger-Pesiri Radiology Group LLC - Sayville — 5650 Sunrise Hwy, Sayville NY, 11782

Sep 5, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (39 biz days early)
Active: 10 biz days
Paused: 132 biz days
🕐 Clock stopped: Tech Off Site (Apr 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 20, 2026
132 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 3, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 20 Ready for Release ⏸ Paused 132 —
Mar 20 → Apr 3 Scheduled ▶ Running 10 10
Apr 3 → Apr 3 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Holding 132.3d (excluded)
Coordinators 11.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
132.3 days
Coordinators
11.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 3, 2026 (57 days early)
📅
142.4 days Total Age
⏱️
132.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 132.3 days stuck in "Ready for Release"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.3d
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold - Dispatching to Vivian for 04/03 @ 12 pm

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 72193119 - SN USN17F1078
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 72193119 - SN USN17F1078
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302347
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 132.8 business days
👷
▶
3 Technician Assigned Mar 20, 10:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-03T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 195d 16h
🚨 11.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 3, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 1h
⏱️
▶
2 5x Labor Added Apr 3, 4:47 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 31m, 0m
🏁
Status: Closed by Vivian Hyde Apr 3, 5:11 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Apr 9, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 5m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 3, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03173054 Labor Open 1 $0.00 Apr 3, 4:47 PM
WL-03173055 Labor Open 2 $275.00 Apr 3, 4:47 PM
WL-03173056 Labor Open 2 $0.00 Apr 3, 4:47 PM
WL-03173057 Travel Open 30 $0.00 Apr 3, 4:47 PM
WL-03173058 Travel Open 60 $0.00 Apr 3, 4:47 PM
WL-03179158 Labor Open 0.016666666666667 $38.00 Apr 9, 9:25 AM

Details