Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (53 biz days early)
🕐 Clock stopped: Canceled (Jun 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸191d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 12, 2026
191 business days (not counted)
Created: Sep 5, 2025
Canceled: Jun 12, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 7 |
Created |
▶ Running
|
0 |
0 |
| Sep 7 → Jun 12 |
Ready for Release |
⏸ Paused
|
191 |
—
|
Holding
191.0d (excluded)
✓ SLA Met
Holding (excluded from total)
191.0 days
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jun 12, 2026 (79 days early)
⏱️
191.0d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
191.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Customer will not schedule until closer to Month due
⚠️
Problem Description
Affiniti 70 Ultrasound System - IP 100934046 - SN US123F0400
📞
Call Description
PM - Contract - Customer Value PM
Timeline
📋
Work Order:
WO-01302349
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 3h
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
278d 14h
Bottlenecks
✅ No bottlenecks detected