Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302350 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Women's Health Professionals LLC — 5th Ave 414, Albany GA, 31701

Sep 5, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (39 biz days early)
Active: 13 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → Jun 3, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 14 Ready for Release ⏸ Paused 171
May 14 → Jun 3 Scheduled ▶ Running 13 13
Jun 3 → Jun 3 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Holding 171.3d (excluded)
Coordinators 13.8d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
171.3 days
Coordinators
13.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 3, 2026 (57 days early)
📅
184.4 days Total Age
⏱️
171.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 171.3 days stuck in "Ready for Release"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.3d
Scheduled
13.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 Rharris: Rcvd email from Tammy asking to change to the 3rd, rescheduled and sent revised confirmation email to tbhall@phoebehealth.com

05/14/2026 Rharris: Rcvd Call back from Tammy Hall, Confirmed Bruce onsite June 2nd @ 10am, also got corrected email address of tbhall@phoebehealth.com

05/14/2026 Rharris: Left VM for Tammy Hall @ 229-402-0488 proposing Bruce B. on 6/2 or 6/3

05/12/2026 Rharris: Sent email to POC Tammy Hall proposing Bruce to be onsite 5/20 at 10am

05/12/2026 ALuman - received call from Tammy who confirmed device onsite. Handing off to Regional Planner to schedule. 

05/12/2026 ALuman - called 229-402-0488 to speak with Tammy Hall. No answer, let VM. Sent follow up email to tbhall@cbhealth.com 

05/12/2026 ALuman - called (229) 883-4555 to speak with Natalie Dixon. no answer, left VM for call back. sent follow up email to nddixon2@gmail.com

05/12/2026 ALuman - found contact for Reilly pitman (229) 395-9107 from previous incident case. Called and left VM

04/23/2026 YEspino Called 229-883-4555 to speak to Natalie Dixon to verify the device in question. This is the phone number for the main site. Was sent to the nurses line so i left a message.


04/23/2026 YEspino Called 229-402-0488 to follow up with Tammy over the pm in question. Was unable to speak to her so i left a message.


04/21/2026 YEspino Sent a follow up email to Tammy to verify the device in question.


04/21/2026 YEspino Called 229-402-0488 to follow up over the device in question. Was unable to speak to her or leave a message.


03/31/2026 YEspino Called 229-402-0488 to speak to Tammy over the device in question. Was sent to vm so i left a message.


03/31/2026 YEspino Emailed Tammy Hall @ tbhall@cbhealth.com to try and verify the device that has a pm due soon.


03/25/2026 YEspino Called 229-402-0488 to speak to Tammy Hall to verify the Pm in question. Was sent to vm so i left a message.


03/25/2026 YEspino Called 229-886-6224 to speak to Natalie Dixon over the Pm in question. Was able to speak to Natalie and she advised that she is not the contact, the person to talk to is Tammy Hall @ 229-402-0488/ tbhall@cbhealth.com


03/19/2026 YEspino First Attempt: Sent an email out to Natalie Dixon to verify the device in question. Email: nddixon2@gmail.com

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 104583765 - SN US623D0624
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302350
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 171.8 business days
👷
3 Technician Assigned May 14, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-06-02T14:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 19h
📅
Dispatch Scheduled by Rhonda Harris May 14, 1:59 PM
Scheduled For: 2026-06-03T14:00:00.000+0000
🚨 14.0 business days
🔧
3 Status: Tech On Site Jun 3, 6:56 PM
Status: Tech On Site → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.5, 2, 200
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏱️
Labor Added Jun 4, 8:39 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 8m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 46m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Jun 3, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03247694 Labor Open 3.5 $0.00 Jun 3, 6:58 PM
WL-03247695 Labor Open 2 $275.00 Jun 3, 6:58 PM
WL-03247696 Labor Open 3.5 $0.00 Jun 3, 6:58 PM
WL-03247697 Travel Open 200 $0.00 Jun 3, 6:58 PM
WL-03247698 Travel Open 200 $0.00 Jun 3, 6:58 PM
WL-03248098 Labor Open - $38.00 Jun 4, 8:39 AM

Details