Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302351 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Wakefield CampusNorth Division — 600 E 233rd St, Bronx NY, 10466

Sep 5, 2025 → Jan 20, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Jan 21)
⏸ 57d excluded (parts wait + holding)
✓ SLA Met (38d early)
Dispatch 0.4d
Holding 41.0d (excluded)
Coordinators 57.0d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
41.0 days
Coordinators
57.0 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 21, 2026 (38 days early)
📅
97.4 days Total Age
⏱️
57.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 57.0 days stuck in "Scheduled"
⏱️
Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
41.0d
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 RArnold -Sent Reminder Email

11/03/2025 RArnold - Melanie confirmed 01/20 @ 2pm. Dispatching to Vivian

10/29/2025 RArnold- Called 718.920.9074 for Melanie. Left a message. 


10/27/2025 RArnold- Called 718.920.9074 for Melanie. Left a message. Sending emailed. She confirmed 01/20 but 9 am is no longer available. Requesting for 2 pm.  


10/21/2025 RArnold- Called 718.920.9074 for Melanie. Left a message. Sending email. New dates 01/14 @ 2:30 or 01/22 @ 3 pm


10/14/2025 RArnold - Melanie confirmed device. Offered 01/19 @ 2 pm or 01/20 @ 9am

10/10/2025 Rbailey - Sent 1st Attempt Email to Cherryl Melanie Egasan cegasan@montefiore.org looking to Confirm device is in Active Inventory

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 108023686 - SN US124B0699
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 108023686 - SN US124B0699
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302351
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 41.0 business days
👷
▶
3 Technician Assigned Nov 3, 10:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-20T19:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 57d 15h
🚨 57.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 20, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 2h
⏱️
▶
2 5x Labor Added Jan 20, 7:16 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 12m, 0m
🏁
Status: Closed by Vivian Hyde Jan 20, 7:31 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Jan 22, 1:15 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 12m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 20, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03072493 Labor Open 2 $275.00 Jan 20, 7:16 PM
WL-03072494 Labor Open 2 $0.00 Jan 20, 7:16 PM
WL-03072495 Expenses Open 1 $0.00 Jan 20, 7:16 PM
WL-03072496 Expenses Open 1 $0.00 Jan 20, 7:16 PM
WL-03072497 Travel Open 20 $0.00 Jan 20, 7:16 PM
WL-03075051 Labor Open 0.016666666666667 $38.00 Jan 22, 1:15 PM

Details