Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302355 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Optum Multi-Specialty – Fishkill Westage — 600 Westage Business Center Dr, Fishkill NY, 12524

Sep 5, 2025 → Jan 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (28 biz days early)
Active: 55 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Jan 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 24, 2025
34 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Oct 24 → Jan 16, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 18, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 24 Ready for Release ⏸ Paused 34 —
Oct 24 → Oct 24 Assigned ▶ Running 0 0
Oct 24 → Jan 16 Scheduled ▶ Running 55 55
Jan 16 → Jan 18 Tech On Site ▶ Running 0 55
Dispatch 0.4d
Holding 34.0d (excluded)
Coordinators 55.8d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
34.0 days
Coordinators
55.8 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 18, 2026 (41 days early)
📅
89.4 days Total Age
⏱️
55.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 55.8 days stuck in "Scheduled"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
34.0d
Assigned
0.0d / 0.5d SLA
Scheduled
55.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 Cever received email from Perrini, Lauren <lperrini@caremount.com> confirming FSE onsite for Jan 12th starting at 10 a.m.

10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 63473492 - SN US614C0869
🔍 Technician Findings
EPIQ 5 Ultrasound System - IP 63473492 - SN US614C0869
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 63473492 - SN US614C0869
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302355
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 34.0 business days
👷
▶
4 Status: Assigned Oct 24, 1:30 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-12T15:00:00.000+0000
🚨 54.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 14, 12:32 PM
Scheduled For: 2026-01-16T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 16, 9:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 21h
⏱️
2x Labor Added Jan 16, 9:56 AM
Type: Labor
Status: Open
Qty: 1.5, 2
⏳ 1.0 business days
✔️
Status: Completed by Nkosi Wilson Jan 17, 7:37 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 22, 11:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 11:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 46m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 55.8 business days (threshold: 2.0 business days)
Exceeded by 53.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 16, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03067705 Labor Open 1.5 $0.00 Jan 16, 9:56 AM
WL-03067706 Labor Open 2 $275.00 Jan 16, 9:56 AM
WL-03074908 Labor Open 0.016666666666667 $38.00 Jan 22, 11:33 AM

Details