Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302356 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Optum Multi-Specialty – Fishkill Westage — 600 Westage Business Center Dr, Fishkill NY, 12524

Sep 5, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (31 biz days early)
Active: 54 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Sep 24, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 17, 2025
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 36 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 1, 2025
8 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 44 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 11, 2025
8 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Sep 24 Ready for Release ⏸ Paused 13 —
Sep 24 → Sep 25 Ready for Scheduling ▶ Running 1 1
Sep 25 → Nov 17 Scheduled ▶ Running 35 36
Nov 17 → Nov 17 Entered ▶ Running 0 36
Nov 17 → Nov 17 Assigned ▶ Running 0 36
Nov 17 → Dec 1 Scheduled ▶ Running 8 44
Dec 1 → Dec 1 Entered ▶ Running 0 44
Dec 1 → Dec 1 Assigned ▶ Running 0 44
Dec 1 → Dec 11 Scheduled ▶ Running 8 52
Dec 11 → Dec 15 Tech On Site ▶ Running 2 54
Dispatch 0.4d
Holding 13.0d (excluded)
Coordinators 55.6d
Field Work 2.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
13.0 days
Coordinators
55.6 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 15, 2025 (46 days early)
📅
67.4 days Total Age
⏱️
35.9d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
52.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 35.9 days stuck in "Scheduled"
⏱️
Total Delay 52.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
53.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 Cever sent reminder email to lperrini@caremount.com for Dec 12th 12:30

09/24/2025 Rbailey - Rcvd email advising that they were wanting to switch the time to 1230. Advising Planner


09/23/2025 Rbailey - Called 845.202.6098 NA Left VM also sent email to Lauren Perrini to propose Jeffry Manuta on Dec 12 @230

lperrini@caremount.com

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 107812107 - SN USN23B1692
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System - IP 107812107 - SN USN23B1692
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107812107 - SN USN23B1692
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302356
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 24, 10:59 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 14h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 25, 12:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-12T06:00:00.000+0000, 2025-12-12T00:00:00.000+0000, 2025-12-12T18:30:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
🚨 36.0 business days
🆕
▶
4 Status: Entered Nov 17, 9:26 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-12T17:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Dec 1, 1:26 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-12T05:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 11, 1:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 0h
⏳ 2.0 business days
⏱️
2x Labor Added Dec 12, 5:16 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.8 business days
✔️
▶
2 Status: Completed Dec 15, 4:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Nkosi Wilson
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 17, 8:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 12, 12:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03036329 Labor Open 2 $275.00 Dec 12, 5:16 PM
WL-03036330 Labor Open 2 $0.00 Dec 12, 5:16 PM
WL-03040329 Labor Open 0.016666666666667 $38.00 Dec 17, 8:48 AM

Details