Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302357 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Weirton Medical Center — 601 Colliers Way, Weirton WV, 26062

Sep 5, 2025 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 6, 2026
✗ SLA Missed
Active: 93 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 5, 2026
121 business days (not counted)
84d
▶ Clock Running
Status: Scheduled
Mar 5 → Jul 6, 2026
84 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Entered
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 6 → Jul 17, 2026
9 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 93 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 5 Ready for Release ⏸ Paused 121 —
Mar 5 → Jul 6 Scheduled ▶ Running 84 84
Jul 6 → Jul 6 Entered ▶ Running 0 84
Jul 6 → Jul 17 Scheduled ▶ Running 9 93
Jul 17 → Jul 17 Tech On Site ▶ Running 0 93
Dispatch 0.4d
Holding 121.0d (excluded)
Coordinators 94.6d
Field Work 27.3d
Billing 2.0d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
121.0 days
Coordinators
94.6 days
Over SLA
Field Work
27.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Jul 6, 2026 Completed: Aug 24, 2026 (48 days late)
📅
240.4 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
119.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 119.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
121.0d
Scheduled
94.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
26.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/06/2026 HWilliams - Bea called back from 304-797-6266 and advised they have availability to have FSE onsite 7/17/26 @ 8AM for PM. Scheduled FSE Scout and sent confirmation email. makenzie.dunbar@wvumedicine.org


07/06/2026 HWilliams - Called 304-797-6266, Makenzie is ooo until Wed, left message with Bea


05/27/2026 HWilliams - Moved to 6/17/26 @ 10AM 

due to FSE scheduling issues.


05/22/2026 HWilliams - Recvd CB from Makenzie 304-797-6266 to reschedule PM due in June. They do not have availability to move this up on their sched and she requested to push it out. They have availability for 6/24/26 @ 10AM. Scheduled and FU with email.

makenzie.dunbar@wvumedicine.org


05/22/2026 HWilliams - Called the Vein Ctr 855-962-8346, VM/LM to try to move PM sched date up due to FSE going on med leave.


05/22/2026 - Called 304-797-6000, xfer to biomed, they advised I need the Vein Ctr and they were unable to xfer, gave number 855-962-8346.


03/5/2026 DMalloy - Email recieved from customer agreeing to have FSE Fanfan Siku onsite on Tuesday, June 2, 2026 at 1:30pm. Emailed a confirmation. 

makenzie.dunbar@wvumedicine.org


03/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

mark.mrozek@wvumedicine.org

suzanne.tennant@weirtonmedical.com

mark.mrozek@weirtonmedical.com

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed annual pm and has been returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 119254245 - SN US625B0747
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302357
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 121.0 business days
📅
▶
4 Dispatch Scheduled Mar 5, 12:29 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 179d 17h
👷
Technician Assigned by Heather Williams
Technician: Fanfan Siku
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-02T17:30:00.000+0000
🚨 57.0 business days
📅
Dispatch Scheduled by Heather Williams May 22, 9:56 AM
Scheduled For: 2026-06-24T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Heather Williams May 26, 11:10 AM
Scheduled For: 2026-06-24T14:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams May 26, 4:14 PM
Scheduled For: 2026-06-17T14:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 11, 3:20 PM
Scheduled For: 2026-07-01T14:00:00.000+0000
🚨 16.0 business days
🆕
▶
4 Status: Entered Jul 6, 1:18 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: a0hVU000007hFXdYAM, Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-17T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 3m
🚨 10.0 business days
🔧
Status: Tech On Site by Scout Miller Jul 17, 8:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 18h
⏱️
▶
2 3x Labor Added Jul 17, 1:09 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 64, 66
⏱️
▶
2 Labor Added Jul 17, 5:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site
To: Completed
Duration in Previous: 9h 15m
🚨 26.8 business days
🏁
Status: Closed by Scout Miller Aug 24, 10:14 AM
From: Completed
To: Closed
Duration in Previous: 37d 16h
⏳ 2.0 business days
⏱️
Labor Added Aug 25, 8:11 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Scheduled
Duration: 84.8 business days (threshold: 2.0 business days)
Exceeded by 82.8 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Completed
Duration: 26.3 business days (threshold: 1.0 business days)
Exceeded by 25.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Jul 17, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03298012 Labor Open 1 $0.00 Jul 17, 1:09 PM
WL-03298013 Labor Open 2 $275.00 Jul 17, 1:09 PM
WL-03298014 Labor Open 3 $0.00 Jul 17, 1:09 PM
WL-03298018 Travel Open 64 $0.00 Jul 17, 1:13 PM
WL-03298019 Travel Open 66 $0.00 Jul 17, 1:13 PM
WL-03298517 Labor Open - $0.00 Jul 17, 5:32 PM
WL-03351961 Labor Open - $38.00 Aug 25, 8:11 PM

Details