Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302358 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Tanner Medical Center Villa Rica — 601 Dallas Hwy, Villa Rica GA, 30180

Sep 5, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (61 biz days early)
Active: 22 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 30, 2026
98 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 13, 2026
10 business days (counted)
Running total: 10 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 3, 2026
11 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jan 30 Ready for Release ⏸ Paused 98 —
Jan 30 → Feb 13 Ready for Scheduling ▶ Running 10 10
Feb 13 → Mar 3 Scheduled ▶ Running 11 21
Mar 3 → Mar 4 Tech On Site ▶ Running 1 22
Dispatch 0.0d
Holding 98.3d (excluded)
Coordinators 22.3d
Field Work 1.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
98.3 days
Coordinators
22.3 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 4, 2026 (87 days early)
📅
120.4 days Total Age
⏱️
98.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
20.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 98.3 days stuck in "Ready for Release"
⏱️
Total Delay 20.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
98.3d
Ready for Scheduling
10.3d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 Brod - called 7704563116 spoke to Keith Walters, he confirmed the reschedule for FSE to be onsite for 03/02 at 8 am. following up in email to fstroupe@tanner.org


02/05/2026 Rbailey - Per Planner scheduling for March 10 @10. Sending email and advising Planner to Dispatch


01/30/2026 Rbailey - Called 7770.456.3116 Spoke with Fauntine Stroupe. She confirmed these 2 devices. She advised she was about to be OOO for a bit and to include Redonna Cox. Getting with Planner to Dispatch WOs as Fauntine said we can come anytime as long as they have 2 Weeks notice

fstroupe@tanner.org

rcox@tanner.org


01/30/2026 Rbailey - Rcvd email reply from Susan advising these devices are not in L&D. Called 770.812.3544 to see if she was aware if the devices were at a different location or dept. NA Left VM for FU


01/16/2026 Rbailey - Sent 1st Attempt email to Susan Pullen spullen@tanner.org to confirm devices onsite

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Transducer, X8-2t - IP 74991571 - SN B2DJFC
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302358
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 98.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jan 30, 4:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 147d 0h
🚨 10.9 business days
👷
▶
4 Technician Assigned Feb 13, 9:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-10T05:00:00.000+0000, 2026-03-10T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 17h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-10T15:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 24, 1:16 PM
Scheduled For: 2026-03-03T16:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 3, 4:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 6h
⏱️
3x Labor Added Mar 3, 4:25 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 28
✔️
Status: Completed by Bruce Ballard Mar 4, 7:12 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15h 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 5, 12:29 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 5h
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 3m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Mar 3, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03128349 Labor Open 0.5 $275.00 Mar 3, 4:25 PM
WL-03128350 Labor Open 1 $0.00 Mar 3, 4:25 PM
WL-03128351 Travel Open 28 $0.00 Mar 3, 4:25 PM
WL-03131453 Labor Open 0.016666666666667 $38.00 Mar 5, 12:29 PM

Details