Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302365 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 High Point Regional Hospital — 601 North Elm Street, High Point NC, 27262

Sep 5, 2025 → Jul 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (35 biz days early)
Active: 1 biz days
Paused: 208 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸208d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jul 9, 2026
208 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jul 9 Ready for Release ⏸ Paused 208
Jul 9 → Jul 9 Scheduled ▶ Running 0 0
Jul 9 → Jul 10 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Holding 208.3d (excluded)
Coordinators 0.1d
Field Work 1.9d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
208.3 days
Coordinators
0.1 days
Field Work
1.9 days
Over SLA
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 10, 2026 (51 days early)
📅
209.4 days Total Age
⏱️
208.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 208.3 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
208.3d
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 THolmes- Per FSE Patty disp today 7/9. 


06/01/2026 ALuman - called clinical biomed, this line rings to the Service Response Center. Spoke to Debbie, asked her to xfer me to biomed. No answer, left VM 

05/26/2026 ALuman - called 336-716-4841 for clinical biomed. Spoke to Debbie and she transferred me to scheduling line. was unable to speak to anyone and got stuck in the automated system


05/26/2026 ALuman - called main line 336-878-6000, operator xfer to biomed. no answer, did not leave VM. transferred to wrong ext for academic bionmed engineering. For clinical biomed call 336-716-4841

05/22/2026 ALuman - located number for Shane Brown (Biomed) 743 213 6100. Number has been disconnected. Not a good contact


05/22/2026 ALuman - sent a follow up email to Sharon Haines and Angie Boyer with urgent need to schedule or provide an alternate POC

05/19/2026 ALuman- found number for Barry Key from another case 336-781-2555. called, no answer, left VM

05/14/2026 ALuman - called Sharon Haines 336-688-3583. No answer left VM. Sent another email to sharon.hanes@advocatehealth.org to confirm

04/29/2026 YEspino Sending a follow up email to Sharon & Angie to try and verify the devices in question.


04/29/2026 YEspino Called 336-905-6298 to speak to Sharon Hanes to verify the devices in question. Was unable to speak to her or leave a message.


04/29/2026 YEspino Called 336-878-6006 to speak to Angie Boyer to follow up on the previous email sent for the devices in question. Was transferred over to her ext but was unable to speak to her so i left a message.


04/22/2026 YEspino First attempt email: Emailed Hanes, Sharon <Sharon.Hanes@Advocatehealth.org>& Angie.Boyer@advocatehealth.org to verify the devices in question.

🔧 Work Performed
while onsite, performed ULS PM per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71036895 - SN USD16B0939
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302365
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 208.8 business days
👷
3 Technician Assigned Jul 9, 1:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-07-09T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 306d 20h
🔧
Status: Tech On Site by Patricia Gordon Jul 9, 2:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 47m
⏱️
2 3x Labor Added Jul 10, 6:41 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 16h 12m
🏁
Status: Closed by Patricia Gordon Jul 10, 8:06 AM
From: Completed
To: Closed
Duration in Previous: 1h 23m
3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 2:34 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 6h
3.0 business days
⏱️
Labor Added Jul 16, 6:02 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jul 9, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03289646 Labor Open 2 $275.00 Jul 10, 6:41 AM
WL-03289647 Labor Open 1.5 $0.00 Jul 10, 6:41 AM
WL-03289648 Travel Open 61 $0.00 Jul 10, 6:41 AM
WL-03297007 Labor Open - $38.00 Jul 16, 6:02 PM

Details