Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 Atrium Health Wake Forest Heart and Vascular-High Point — 306 Westwood Ave, High Point NC, 27262
Sep 5, 2025 → Jul 7, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 5 | Created | ▶ Running | 0 | 0 |
| Sep 5 → Jul 1 | Ready for Release | ⏸ Paused | 203 | — |
| Jul 1 → Jul 7 | Scheduled | ▶ Running | 3 | 3 |
| Jul 7 → Jul 7 | Tech On Site | ▶ Running | 0 | 3 |
07/01/2026 Tholmes - Per email from Sharon. Disp FSE Patty 7/7 @8:00 am.
07/01/2026 Tholmes - called 336-688-3583; spoke with Sharon Hanes. Stated she will follow up to our email to check S/N. and see if devices belong to Angie Boyer.
07/01/2026 Tholmes - called 336-688-3583 Sharon Hanes; no ans.
07/01/2026 Tholmes - Kassie stated the devices are not in her department. Stating Sharon Hanes may be a better contact. Sent email back asking for better contacts.
07/01/2026 Tholmes - Called (706) 983-1928, Kassie Warren, stated to send the info via email so she could confirm the SN and date for the PMs. F/u email kassie.warren@advocatehealth.org sent. Prop 07/07 - 07/09
06/30/2026 Tholmes - Called (706) 983-1928, Kassie Warren, asked if she was still a good contact for High point in which she responded yes, but couldn’t talk right now. Stated she would call back. No email
06/16/2026 Tholmes -called 336-878-6000 (wake forest baptist medical center on prompt.); xfer to Bio med 3367812564; no answ. VM/lm.
06/11/2026 ALuman - sent follow up email to Tracking@trimedx.com , Sharon Hanes and Angie Boyer for urgent need to schedule
06/03/2026 Rharris Called and spoke with Alex who xferd to Biomed. Spoke Christina in Biomed who provided email address Tracking@trimedx.com and said this was the best email to reach the biomed dept at for Highpointe Regional. Sent email to same.
06/01/2026 ALuman - called clinical biomed, this line rings to the Service Response Center. Spoke to Debbie, asked her to xfer me to biomed. No answer, left VM
05/26/2026 ALuman - called 336-716-4841 for clinical biomed. Spoke to Debbie and she transferred me to scheduling line. was unable to speak to anyone and got stuck in the automated system
05/26/2026 ALuman - called main line 336-878-6000, operator xfer to biomed. no answer, did not leave VM. transferred to wrong ext for academic bionmed engineering. For clinical biomed call 336-716-4841
05/22/2026 ALuman - located number for Shane Brown (Biomed) 743 213 6100. Number has been disconnected. Not a good contact
05/22/2026 ALuman - sent a follow up email to Sharon Haines and Angie Boyer with urgent need to schedule or provide an alternate POC
05/19/2026 ALuman- found number for Barry Key from another case 336-781-2555. called, no answer, left VM
05/14/2026 ALuman - called Sharon Haines 336-688-3583. No answer left VM. Sent another email to sharon.hanes@advocatehealth.org to confirm
04/28/2026 ALuman - called Sharon Hanes 336-688-3583 to confirm and schedule. No answer, left VM. sent follow up email to sharon.hanes@advocatehealth.org
04/23/2026 YEspino Called 743-213-6100 to speak to Shane Brown to verify the devices in question. Not a good contact this number is out of service.
04/23/2026 YEspino Called 336-250-8631 to speak to Stephanie Puckett to verify the devices in question. not a good contact, once dialed all i heard was a busy signal.
04/23/2026 YEspino Called 336-905-6298 to follow up with sharon over the devices in question. Was sent to vm so i left a message.
04/07/2026 YEspino Called 336-905-6298 to speak to Sharon over the previous email sent to verify the Pms due. Was unable to speak to her so i left a message.
03/31/2026 YEspino Sent a follow up email to Sharon Hanes & Angie Boyer to try and verify the serial numbers due for Pms.
03/31/2026 YEspino Called 336-905-6298 to speak to Sharon Hanes to verify the serial numbers for the PMs in question. Was unable to speak to her so i left a message.
03/20/2026 YEspino First Attempt: Sent an email out to Sharon Hanes & Angie Boyer to verify the device in question. Email: Angie.Boyer@advocatehealth.org & sharon.hanes@advocatehealth.org
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03286059 | Labor | Open | 2 | $0.00 | Jul 7, 5:12 PM |
| WL-03286060 | Labor | Open | 2 | $275.00 | Jul 7, 5:12 PM |
| WL-03286061 | Travel | Open | 62 | $0.00 | Jul 7, 5:12 PM |
| WL-03287346 | Labor | Open | - | $38.00 | Jul 8, 2:38 PM |