Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302367 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Triangle Vet Emergency Clinic — 608 Morreene Rd, DURHAM NC, 27705

Sep 5, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (36 biz days early)
Active: 50 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 27, 2026
158 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Jun 1, 2026
24 business days (counted)
Running total: 24 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jun 1 → Jul 9, 2026
26 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 27 Ready for Release ⏸ Paused 158 —
Apr 27 → Jun 1 Ready for Scheduling ▶ Running 24 24
Jun 1 → Jul 9 Scheduled ▶ Running 26 50
Dispatch 0.0d
Holding 158.3d (excluded)
Coordinators 50.2d
Field Work 0.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
158.3 days
Coordinators
50.2 days
Over SLA
Field Work
0.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 9, 2026 (52 days early)
📅
207.5 days Total Age
⏱️
158.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 158.3 days stuck in "Ready for Release"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
158.3d
Ready for Scheduling
24.2d / 1.0d SLA
Scheduled
26.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/01/2026 THolmes - Scheduling FSE Patty 07/08/2026 @10am.


05/15/2026 ALuman - device already confirmed. looped in Regional Planner TaVon Holmes into email thread to schedule

04/27/2026 YEspino Called 919-892-0124 to speak to Rudy to verify the pm in question. Was able to speak to Rudy and he was able to confrim the device and is ready to schedule.

04/15/2026 YEspino First Attempt: Emailed Rudy Gorrin<radiology@trianglevrh.com> to verify the ultrasound device due for a pm.

🔧 Work Performed
Travel to site. wait to get to device since POC not onsite. Performed ULS PM per instruction successfully. Travel from site. Time spent on EMSAR U, contacting customers, answering emails and phone calls.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 70258800 - SN USO16D0163
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302367
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 158.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 27, 6:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 234d 1h
🚨 24.7 business days
🗓️
▶
3 Status: Scheduled Jun 1, 11:10 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-07-08T14:00:00.000+0000
🚨 26.0 business days
⏱️
▶
2 5x Labor Added Jul 8, 8:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 37d 8h
⏱️
Labor Added Jul 8, 8:37 PM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Patricia Gordon Jul 8, 8:46 PM
From: Completed
To: Closed
Duration in Previous: 38m
⏱️
Labor Added Jul 9, 9:05 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 9, 9:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 31m
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 57m
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Ready for Scheduling
Duration: 24.2 business days (threshold: 1.0 business days)
Exceeded by 23.2 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jul 8, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03287868 Labor Open 2.5 $0.00 Jul 8, 8:04 PM
WL-03287869 Labor Open 1.5 $275.00 Jul 8, 8:04 PM
WL-03287870 Labor Open 2.5 $0.00 Jul 8, 8:04 PM
WL-03287871 Travel Open 124 $0.00 Jul 8, 8:04 PM
WL-03287872 Travel Open 126 $0.00 Jul 8, 8:04 PM
WL-03287911 Labor Open 1.5 $0.00 Jul 8, 8:37 PM
WL-03288302 Labor Open - $38.00 Jul 9, 9:05 AM

Details