Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 Inova Arlington MRI — 611 S Carlin Springs Rd, Arlington VA, 22204
Sep 5, 2025 → Sep 17, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 7 | Created | ▶ Running | 0 | 0 |
| Sep 7 → Aug 26 | Ready for Release | ⏸ Paused | 242 | — |
| Aug 26 → Sep 17 | Scheduled | ▶ Running | 15 | 15 |
| Sep 17 → Sep 17 | Tech On Site | ▶ Running | 0 | 15 |
09/09/2026 ARuby - Updated Nikki Hazrah's phone number provided by 703-470-4314. Rcvd email from Nikki ramneekd.hazrah@inova.org advising suite number is 201
08/26/2026 ARuby - Updated address and contact information. Dispatching to Allan for 9/17 @1pm
08/24/2026 ARuby - Called Chris Smarte 301-580-5328 he did a 3-way call with Nikki Hazrah. Nikki asked for any day other than Wed or Fridays. I asked if 9/17 works and she asked if we could do this around 1p. Sent her an email confitming to ramneekd.hazrah@inova.org, still waiting for the EL from Fady.
8/24/2026 ARuby - Rcvd email from dmyers@virginiaheart.com advising these systems are not in his operaitional area. Called (703) 504-3948 Johnny.Machicao@inova.org He confirmed both devices at the correct location. He advised the contact for these devices are Neil (Chris) Smarte 301-580-5328 neil.smarte@inova.org
08/12/2026 ARuby - Rebecca asked me to create an EL so she can send it to Fady
08/11/2026 ARuby - Dave Meyers is OOO until Aug. 24th, 2026
08/11/2026 ARuby - Rcvd email from Saifedola, saifedola.babiker@philips.com advising that this device's POC is Biomed Johnny Machicao (703) 504-3948 Johnny.Machicao@inova.org Myers, David <dmyers@virginiaheart.com> Allan Klus previously advised that Dave Meyers is Jonny Machicao's supervisor. Sent email to Johnny and Dave
08/10/2026 ARuby - Sent email asking for a POC from philips tech saifedola.babiker@philips.com jj.trotter@philips.com and, sheldon.bennett@philips.com
08/07/2026 ARuby - Called Chris back per his request. VM/LM
08/07/2026 ARuby - Called 571-472-2900 front desk Carla xfer to Arlington Biomed. Auto system said "The system is experiencing technical difficulties. Please try again later." and the phone disconnected. Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.
07/20/2026 ALuman - called Chris Smarte 301-580-5328. no answer, sent follow up email neil.smarte@inova.org
07/14/2026 ALuman - sent follow up email to Chris Smarte and team for updates on POC and locations.
07/08/2026 RArnold - Called 3015805328 for Chris Smarte. He said he should be able to help with a contact. He asked me to loop him into email we already have going. I am combining emails for the Arlington and Manassas locations.
neil.smarte@inova.org
07/07/2026 ALuman - sent follow u email to Josh Johnson to confirm device
06/29/2026 ALuman - sent follow up email to Josh Johnson proposing 7/13 @11am
06/22/2026 ARuby - Rcvd email from joshua.johnson@inova.org asking if the device has history of receiving a PM and to advise address if it was serviced. I sent fu email advising this device has not been serviced before and listed the address on wo. I also listed new proposed dates
06/22/2026 ALuman - sent follow up email to joshua.johnson@inova.org
06/15/2026 ALuman - sent email to Josh Johnson to confirm device joshua.johnson@inova.org
06/09/2026 ARuby - Called Abdi Mohammed 703-391-3135. He said that if the device does not show in his database he cannot see if it was traded. He advised he is located in Fairfax and for me to contact Joshua Johnson 571-244-7149 joshua.johnson@inova.org as he may be associated with Arlington. called Joshua 571-244-7149 VM/LM sent FU email to joshua.johnson@inova.org Googled address, came up as inova cardiology - S Carlin Springs. Called 571-472-2900 AI assistant xfer to front desk wait time is over 10mins. hung up.
05/28/2026 ALuman - per email reply from Abdi, he states the unit is not in their database. however there was an incident from Oct 2025 where he was POC. emailed back asking if unit has been replaced or removed from service
05/20/2026 ALuman - called Abdi Mohammed 703-391-3135. No answer, left VM. sent email to abdirizak.mohamed@inova.org
04/28/2026 Rbailey - Called 703.819.0348 the number listed for ABDI MOHAMED who had an Incident for this device
04/28/2026 Rbailey - Called 571.226.7088 the number listed under email for Hosey. NA Left VM for FU
04/22/2026 Rbailey - Called 571.472.2900 the number listed on Google for this Address. This also comes up Inova Cardiology. Spoke with Kenya. She just works at home, but connected me to Triage nurse Eileen. She was unsure why sent to her as she is Triage Nurse. She was going to get message to Makeena the Manager of the Carlon Springs location for FU
04/22/2026 Rbailey - Called 703.933.0700 a number listed for this email when calling it is the Inova Cardiology menu
04/15/2026 Rbailey - Sent 1st Attempt to Hosey Zaheer zaheermd@comcast.net to Propose Allan Klus July 13 @11am
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03386149 | Labor | Open | 1.75 | $0.00 | Sep 17, 9:01 AM |
| WL-03386154 | Travel | Open | 71 | $0.00 | Sep 17, 9:03 AM |
| WL-03386215 | Expenses | Open | 1 | $0.00 | Sep 17, 9:53 AM |
| WL-03386216 | Expenses | Open | 1 | $0.00 | Sep 17, 9:53 AM |
| WL-03386214 | Expenses | Open | 1 | $0.00 | Sep 17, 9:53 AM |
| WL-03386311 | Labor | Open | 1.75 | $275.00 | Sep 17, 10:22 AM |
| WL-03402004 | Labor | Open | - | $38.00 | Sep 26, 1:31 PM |