Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302368 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Dr Zaheer MD M Rafiq — 611 S Carlin Springs Rd Ste 201, Arlington VA, 22204

Sep 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jul 24, 2026
0 biz days remaining
Active: 0 biz days
Paused: 234 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸234d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Aug 14, 2026
234 business days (not counted)
Created: Sep 5, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Aug 14 Ready for Release ⏸ Paused 234
Dispatch 0.4d
On Track
Dispatch
0.4 days
Created: Sep 5, 2025 Due: Jul 24, 2026 (21 days overdue)
📅
234.4 days Total Age
⏱️
0.4d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 343 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2026 ARuby - Rebecca asked me to create an EL so she can send it to Fady


08/11/2026 ARuby - Dave Meyers is OOO until Aug. 24th, 2026


08/11/2026 ARuby - Rcvd email from Saifedola, saifedola.babiker@philips.com advising that this device's POC is Biomed Johnny Machicao (703) 504-3948 Johnny.Machicao@inova.org Myers, David <dmyers@virginiaheart.com> Allan Klus previously advised that Dave Meyers is Jonny Machicao's supervisor. Sent email to Johnny and Dave


08/10/2026 ARuby - Sent email asking for a POC from philips tech saifedola.babiker@philips.com jj.trotter@philips.com and, sheldon.bennett@philips.com


08/07/2026 ARuby - Called Chris back per his request. VM/LM


08/07/2026 ARuby - Called 571-472-2900 front desk Carla xfer to Arlington Biomed. Auto system said "The system is experiencing technical difficulties. Please try again later." and the phone disconnected. Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.


07/20/2026 ALuman - called Chris Smarte 301-580-5328. no answer, sent follow up email neil.smarte@inova.org

07/14/2026 ALuman - sent follow up email to Chris Smarte and team for updates on POC and locations.

07/08/2026 RArnold - Called 3015805328 for Chris Smarte. He said he should be able to help with a contact. He asked me to loop him into email we already have going. I am combining emails for the Arlington and Manassas locations. 

neil.smarte@inova.org


07/07/2026 ALuman - sent follow u email to Josh Johnson to confirm device

06/29/2026 ALuman - sent follow up email to Josh Johnson proposing 7/13 @11am

06/22/2026 ARuby - Rcvd email from joshua.johnson@inova.org asking if the device has history of receiving a PM and to advise address if it was serviced. I sent fu email advising this device has not been serviced before and listed the address on wo. I also listed new proposed dates

06/22/2026 ALuman - sent follow up email to joshua.johnson@inova.org

06/15/2026 ALuman - sent email to Josh Johnson to confirm device joshua.johnson@inova.org 

06/09/2026 ARuby - Called Abdi Mohammed 703-391-3135. He said that if the device does not show in his database he cannot see if it was traded. He advised he is located in Fairfax and for me to contact Joshua Johnson 571-244-7149 joshua.johnson@inova.org as he may be associated with Arlington. called Joshua 571-244-7149 VM/LM sent FU email to joshua.johnson@inova.org Googled address, came up as inova cardiology - S Carlin Springs. Called 571-472-2900 AI assistant xfer to front desk wait time is over 10mins. hung up.


05/28/2026 ALuman - per email reply from Abdi, he states the unit is not in their database. however there was an incident from Oct 2025 where he was POC. emailed back asking if unit has been replaced or removed from service

05/20/2026 ALuman - called Abdi Mohammed 703-391-3135. No answer, left VM. sent email to abdirizak.mohamed@inova.org

04/28/2026 Rbailey - Called 703.819.0348 the number listed for ABDI MOHAMED who had an Incident for this device


04/28/2026 Rbailey - Called 571.226.7088 the number listed under email for Hosey. NA Left VM for FU


04/22/2026 Rbailey - Called 571.472.2900 the number listed on Google for this Address. This also comes up Inova Cardiology. Spoke with Kenya. She just works at home, but connected me to Triage nurse Eileen. She was unsure why sent to her as she is Triage Nurse. She was going to get message to Makeena the Manager of the Carlon Springs location for FU


04/22/2026 Rbailey - Called 703.933.0700 a number listed for this email when calling it is the Inova Cardiology menu


04/15/2026 Rbailey - Sent 1st Attempt to Hosey Zaheer zaheermd@comcast.net to Propose Allan Klus July 13 @11am

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119503460 - SN US725B0034
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302368
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details