Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302369 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Doctors Imaging Group Llc — 6121 Saint Johns Ave, Palatka FL, 32177

Sep 5, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 225 biz days
🕐 Clock stopped: Completed (Aug 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸225d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Aug 3, 2026
225 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 3 → Aug 7, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Aug 3 Ready for Release ⏸ Paused 225 —
Aug 3 → Aug 3 Scheduled ▶ Running 0 0
Aug 3 → Aug 3 Entered ▶ Running 0 0
Aug 3 → Aug 7 Scheduled ▶ Running 4 4
Aug 7 → Aug 7 Tech On Site ▶ Running 0 4
Dispatch 0.1d
Holding 225.3d (excluded)
Coordinators 4.6d
Field Work 0.8d
Billing 1.4d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
225.3 days
Coordinators
4.6 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 31, 2026 Completed: Aug 7, 2026 (6 days late)
📅
229.4 days Total Age
⏱️
225.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 225.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
225.3d
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


08/3/2026 THolmes - scheduling for FSE Jared. 8/7/ 2026 EL sent to POC. 


06/11/2026 ALuman - sent follow up email to Derick Gilmore to confirm and schedule. Lori Gillen confirmed that Derick is the POC for this machine.

05/29/2026 ALuman - per email reply from Lori Gillen, this machine is at the Palatka location. She looped in Derick Gilmore with an updated email address dgilmore@digradiology.com. replied proposing July dates

05/26/2026 ALuman - sent another email to Lori Gillen to ask her to confirm or provide another POC

05/22/2026 ALuman - called main line 352.331.9729. asked operator to transfer to Clinical Coordinator Lori. No answer, left VM for ext 6871

05/19/2026 ALuman - called main number 352.331.9729. Spoke w/ front desk rep and she transferred me to Lori (Clinical Coodinator) no answer, left VM

05/18/2026 ALuman - sent a follow up email to lgillen@doctorsimaginggroup.com to schedule or provide another POC

05/13/2026 ALuman - sent an email to Lori Gillen lgillen@doctorsimaginggroup.com asking her to assist with scheduling. Emails to Derick bounce back

04/30/2026 ALuman - sent another email to Derick Gilmore to confirm date to schedule PM

04/21/2026 ALuman - sent follow up email to Derick Gilmore dgilmore@doctorsimaginggroup.com to schedule

04/09/2026 ALuman - Lori Gillen replied looping in Derick Gilmore. Sent email to Derick 

04/08/2026 ALuman - sent email to Lori Gillen lgillen@doctorsimaginggroup.com to confirm and schedule PM

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 75092855 - SN US318D2082
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302369
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 225.8 business days
👷
▶
3 Technician Assigned Aug 3, 2:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-11T15:15:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 331d 21h
🆕
Status: Entered by TaVon Holmes Aug 3, 3:09 PM
From: Scheduled
To: Entered
Duration in Previous: 25m
👷
▶
3 Technician Assigned Aug 3, 3:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-11T15:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Entered
To: Scheduled
Duration in Previous: 17m
📅
Dispatch Scheduled by TaVon Holmes Aug 4, 3:00 PM
Scheduled For: 2026-08-07T15:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Aug 7, 7:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
⏱️
▶
3 5x Labor Added Aug 7, 1:59 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 6h 23m
🏁
Status: Closed by Jared Heisler
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
Labor Added Aug 10, 12:40 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 10, 12:53 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 22h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 7, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03325820 Labor Open 1.5 $0.00 Aug 7, 1:59 PM
WL-03325821 Labor Open 1.5 $275.00 Aug 7, 1:59 PM
WL-03325822 Labor Open 1.5 $0.00 Aug 7, 1:59 PM
WL-03325823 Travel Open 54 $0.00 Aug 7, 1:59 PM
WL-03325824 Travel Open 54 $0.00 Aug 7, 1:59 PM
WL-03328028 Labor Open - $38.00 Aug 10, 12:40 PM

Details