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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302371 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Valley Hospital — 4 Valley Health Plaza, Paramus NJ, 07652

Sep 5, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (41 biz days early)
Active: 42 biz days
Paused: 98 biz days
🕐 Clock stopped: Tech Off Site (Apr 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 30, 2026
98 business days (not counted)
31d
▶ Clock Running
Status: Scheduled
Jan 30 → Mar 17, 2026
31 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Apr 1, 2026
11 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jan 30 Ready for Release ⏸ Paused 98 —
Jan 30 → Mar 17 Scheduled ▶ Running 31 31
Mar 17 → Mar 17 Entered ▶ Running 0 31
Mar 17 → Apr 1 Scheduled ▶ Running 11 42
Apr 1 → Apr 1 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Holding 98.3d (excluded)
Coordinators 44.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
98.3 days
Coordinators
44.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 1, 2026 (59 days early)
📅
140.4 days Total Age
⏱️
98.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 98.3 days stuck in "Ready for Release"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
98.3d
Scheduled
44.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 Mklose emailed Nicole confirm 9:30 for Vivian.

03/17/2026 Mklose emailed Nicole ask to change time to 9:30 for Vivian.

01/30/2026 RArnold - Nicole confirmed. dispatching to Philmon for 04/01 @ 8:30 am for 2 devices.

01/29/2026 RArnold - Nicole cofirmed device in echo department. Located at 4 Valley Health Plaza. Wednesdays are best. Offered 04/01 @ 8:30 am for Philmon. 


01/23/2026 Cever Per email from Ibrahim on October 23rd with his inventory these 2 SN are not on the list may be Nicole Campestres devices. adding Nicole to the thread.

01/02/2026 Rbailey - Sent 1st Attempt Email to Ibrahim Abouelnaga iabouel@valleyhealth.com to Confirm device Locations

🔧 Work Performed
Transducer, X8-2t - IP 108822400 - SN F0F6MW
⚠️ Problem Description
Transducer, X8-2t - IP 108822400 - SN F0F6MW
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302371
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 98.8 business days
🗓️
▶
3 Status: Scheduled Jan 30, 10:21 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-01T12:30:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
🚨 32.0 business days
🆕
▶
3 Status: Entered Mar 17, 10:28 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-01T13:30:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Vivian Hyde
🚨 12.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 1, 10:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 0h
⏱️
▶
2 4x Labor Added Apr 1, 4:07 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 18m
✔️
Status: Completed by Vivian Hyde Apr 1, 4:13 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Vivian Hyde Apr 1, 4:28 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
▶
2 Labor Added Apr 2, 1:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 1m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 48m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 1, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03169181 Labor Open 2 $0.00 Apr 1, 4:07 PM
WL-03169182 Labor Open 1 $275.00 Apr 1, 4:07 PM
WL-03169183 Expenses Open 1 $0.00 Apr 1, 4:07 PM
WL-03169184 Travel Open 30 $0.00 Apr 1, 4:07 PM
WL-03170637 Labor Open 0.016666666666667 $38.00 Apr 2, 1:26 PM

Details