Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302373 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Valley Hospital Inc — 650 Winters Ave, Paramus NJ, 07652

Sep 5, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Tech Off Site (Nov 26)
⏸ 4d excluded (parts wait + holding)
✓ SLA Met (65d early)
Dispatch 0.0d
Holding 3.3d (excluded)
Coordinators 57.8d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.3 days
Coordinators
57.8 days
Over SLA
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Nov 26, 2025 (65 days early)
📅
58.4 days Total Age
⏱️
47.0d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
55.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 47.0 days stuck in "Scheduled"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.3d
Scheduled
57.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold - Reassigned to Vivian for 11/26

09/11/2025 Cever received email from iabouel@valleyhealth.com confirming FSE onsite for Dec 4th starting at 9 a.m. 

09/09/2025 Rbailey - Sent 1st Attempt Email to Ibrahim Abouelnaga iabouel@valleyhealth.com to propose Jeffry Manuta to come onsite either December 4 or 11

🔧 Work Performed
Transducer, X8-2t - IP 117787215 - SN F0FG27
⚠️ Problem Description
Transducer, X8-2t - IP 117787215 - SN F0FG27
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302373
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Sep 10, 11:47 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 18h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-04T00:00:00.000+0000, 2025-12-04T06:00:00.000+0000, 2025-12-04T18:00:00.000+0000
🚨 47.0 business days
🆕
▶
4 Status: Entered Nov 13, 12:30 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T17:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Nov 25, 9:45 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-26T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Nov 26, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
3x Labor Added Nov 26, 3:47 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 30
🚗
▶
2 Status: Tech Off Site Nov 26, 4:02 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Nov 26, 5:08 PM
From: Completed
To: Closed
Duration in Previous: 1h 4m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Dec 2, 9:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248247

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Nov 26, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-248247

Work Details (4)

Name Type Status Qty Amount Date
WL-03021105 Labor Open 1.5 $0.00 Nov 26, 3:47 PM
WL-03021106 Labor Open 1 $0.00 Nov 26, 3:47 PM
WL-03021107 Travel Open 30 $0.00 Nov 26, 3:47 PM
WL-03023412 Labor Open 0.016666666666667 $38.00 Dec 2, 9:57 AM

Details