Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302374 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Valley Hospital Inc — 650 Winters Ave, Paramus NJ, 07652

Sep 5, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (42 biz days early)
Active: 53 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (Nov 26, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 10, 2025
3 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Sep 10 → Nov 13, 2025
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 44 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 25, 2025
8 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Nov 26, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 10 Ready for Release ⏸ Paused 3 —
Sep 10 → Nov 13 Scheduled ▶ Running 44 44
Nov 13 → Nov 13 Entered ▶ Running 0 44
Nov 13 → Nov 13 Assigned ▶ Running 0 44
Nov 13 → Nov 25 Scheduled ▶ Running 8 52
Nov 25 → Nov 25 Entered ▶ Running 0 52
Nov 25 → Nov 26 Scheduled ▶ Running 1 53
Nov 26 → Nov 26 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 3.3d (excluded)
Coordinators 55.7d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.3 days
Coordinators
55.7 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Nov 26, 2025 (65 days early)
📅
56.4 days Total Age
⏱️
44.8d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
51.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 44.8 days stuck in "Scheduled"
⏱️
Total Delay 51.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.3d
Scheduled
55.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold - Reassigned to Vivian for 11/26


09/11/2025 Cever received email from iabouel@valleyhealth.com confirming FSE onsite for Dec 4th starting at 9 a.m. 

09/09/2025 Rbailey - Sent 1st Attempt Email to Ibrahim Abouelnaga iabouel@valleyhealth.com to propose Jeffry Manuta to come onsite either December 4 or 11

🔧 Work Performed
Transducer, X8-2t - IP 118813831 - SN F0LB34
⚠️ Problem Description
Transducer, X8-2t - IP 118813831 - SN F0LB34
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302374
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Sep 10, 1:16 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 19h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-04T00:00:00.000+0000, 2025-12-04T06:00:00.000+0000, 2025-12-04T15:00:00.000+0000
🚨 45.0 business days
🆕
▶
3 Status: Entered Nov 13, 12:29 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T16:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Nov 25, 9:45 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-26T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Nov 26, 2:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
⏱️
▶
2 Labor Added Nov 26, 4:06 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🚗
Status: Tech Off Site by Vivian Hyde Nov 26, 4:11 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 49m, 0m
🏁
Status: Closed by Vivian Hyde Nov 26, 5:08 PM
From: Completed
To: Closed
Duration in Previous: 56m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Dec 2, 9:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248248

Bottlenecks

Scheduled
Duration: 44.8 business days (threshold: 2.0 business days)
Exceeded by 42.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Nov 26, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-248248

Work Details (3)

Name Type Status Qty Amount Date
WL-03021160 Labor Open 0.25 $0.00 Nov 26, 4:06 PM
WL-03021168 Labor Open 0.75 $275.00 Nov 26, 4:11 PM
WL-03023411 Labor Open 0.016666666666667 $38.00 Dec 2, 9:57 AM

Details