Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302375 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Valley Hospital Inc — 650 Winters Ave, Paramus NJ, 07652

Sep 5, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (11 biz days early)
Active: 60 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 10, 2025
3 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Sep 10 → Nov 13, 2025
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 44 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 25, 2025
8 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 52 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 25 → Dec 2, 2025
3 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 52 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 10, 2025
6 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 10 Ready for Release ⏸ Paused 3 —
Sep 10 → Nov 13 Scheduled ▶ Running 44 44
Nov 13 → Nov 13 Entered ▶ Running 0 44
Nov 13 → Nov 13 Assigned ▶ Running 0 44
Nov 13 → Nov 25 Scheduled ▶ Running 8 52
Nov 25 → Nov 25 Entered ▶ Running 0 52
Nov 25 → Dec 2 Ready for Release ⏸ Paused 3 —
Dec 2 → Dec 2 Assigned ▶ Running 0 52
Dec 2 → Dec 10 Scheduled ▶ Running 6 58
Dec 10 → Dec 12 Tech On Site ▶ Running 2 60
Dispatch 0.0d
Holding 7.3d (excluded)
Coordinators 60.6d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.3 days
Coordinators
60.6 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Dec 12, 2025 (18 days early)
📅
66.4 days Total Age
⏱️
45.0d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 45.0 days stuck in "Scheduled"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.3d
Scheduled
60.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 Cever received email from Campestre, Nicole <NCAMPES@Valleyhealth.com> confirming FSE onsite for Dec 10th at 1 p.m.

12/02/2025 Cever received email from FSE devcie might be Campestre, Nicole <NCAMPES@Valleyhealth.com> sent email to Campestre, Nicole <NCAMPES@Valleyhealth.com> with dates

12/02/2025 Cever escalated to FSE/DSM 2nd attempt trying to confirm if we can begin EL as poc stated this device is not one of theirs

11/25/2025 Cever per Mandy this was relocated to this location ask i esclate for better poc as the one we have is stating this is not their devcie. escalated to FSE/DSM for better poc

09/11/2025 cever received email from IAbouel@valleyhealth.com advising this is not one of his devices located last years poc jun.wang3@gehealthcare.com sent email to see if it is still in his inventory

09/09/2025 Rbailey - Sent 1st Attempt Email to Ibrahim Abouelnaga iabouel@valleyhealth.com to propose Jeffry Manuta to come onsite either December 4 or 11

🔧 Work Performed
Transducer, X8-2t - IP 118129375 - SN F0DRP4
🔍 Technician Findings
Transducer, X8-2t - IP 118129375 - SN F0DRP4
⚠️ Problem Description
Transducer, X8-2t - IP 118129375 - SN F0DRP4
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302375
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Sep 10, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-04T06:00:00.000+0000, 2025-12-04T00:00:00.000+0000, 2025-12-04T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 18h
🚨 25.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 15, 7:45 AM
Scheduled For: 2025-12-04T00:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 24, 7:40 AM
Scheduled For: 2025-12-04T13:00:00.000+0000
🚨 14.0 business days
🆕
▶
4 Status: Entered Nov 13, 12:24 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T14:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 9.0 business days
🆕
▶
2 Status: Entered Nov 25, 9:57 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Cristina Everetts
From: Entered
To: Ready for Release
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
4 Status: Assigned Dec 2, 12:41 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-10T18:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 10, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏳ 3.0 business days
⏱️
2x Labor Added Dec 12, 4:53 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Nkosi Wilson Dec 12, 5:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 1:06 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 10, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03036282 Labor Open 1.5 $0.00 Dec 12, 4:53 PM
WL-03036283 Labor Open 1.5 $275.00 Dec 12, 4:53 PM
WL-03037976 Labor Open 0.016666666666667 $38.00 Dec 15, 1:06 PM

Details