Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302378 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Doctors Imaging Group Llc — 6716 NW 11th Pl, Gainesville FL, 32605

Sep 5, 2025 → Jun 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (35 biz days early)
Active: 50 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Jun 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 30, 2026
138 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Mar 30 → Jun 9, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 30 Ready for Release ⏸ Paused 138 —
Mar 30 → Mar 30 Assigned ▶ Running 0 0
Mar 30 → Jun 9 Scheduled ▶ Running 50 50
Jun 9 → Jun 9 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Holding 138.3d (excluded)
Coordinators 51.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
138.3 days
Coordinators
51.0 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 9, 2026 (51 days early)
📅
188.4 days Total Age
⏱️
138.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
49.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 138.3 days stuck in "Ready for Release"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
138.3d
Assigned
0.0d / 0.5d SLA
Scheduled
51.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 THolmes - sent email to Lori Gillen lgillen@doctorsimaginggroup.com to confirm FSE Jared on site 06/01/2026 .


03/30/2026 ALuman - PM confirmed for 6/9 at 11:30am. Dispatch to Jared Heisler to complete. Email confirmation sent to lgillen@doctorsimaginggroup.com

03/12/2026 ALuman - sent email to Lori Gillen lgillen@doctorsimaginggroup.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 77800939 - SN USO18D0753
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302378
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 138.8 business days
👷
▶
4 Technician Assigned Mar 30, 11:10 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 205d 17h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-06-09T15:30:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 4m
🚨 51.0 business days
🔧
Status: Tech On Site by Jared Heisler Jun 9, 11:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 0h
🚗
▶
2 2x Travel Added Jun 9, 6:32 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
▶
2 Status: Completed Jun 9, 6:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jared Heisler
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Jun 10, 9:02 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 10, 9:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 37m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jun 9, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03254391 Travel Open 13 $0.00 Jun 9, 6:32 PM
WL-03254392 Travel Open 13 $0.00 Jun 9, 6:32 PM
WL-03254400 Labor Open 1 $0.00 Jun 9, 6:36 PM
WL-03254401 Labor Open 1.5 $275.00 Jun 9, 6:36 PM
WL-03254402 Labor Open 1 $0.00 Jun 9, 6:36 PM
WL-03254831 Labor Open - $38.00 Jun 10, 9:02 AM

Details