Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302379 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Doctors Imaging Group Llc — 6716 NW 11th Pl, Gainesville FL, 32605

Sep 5, 2025 → Aug 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (35 biz days early)
Active: 47 biz days
Paused: 184 biz days
🕐 Clock stopped: Completed (Aug 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸184d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jun 3, 2026
184 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Jun 4 → Aug 11, 2026
46 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jun 3 Ready for Release ⏸ Paused 184 —
Jun 3 → Jun 4 Ready for Scheduling ▶ Running 1 1
Jun 4 → Aug 11 Scheduled ▶ Running 46 47
Aug 11 → Aug 11 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Holding 184.3d (excluded)
Coordinators 48.1d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
184.3 days
Coordinators
48.1 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 11, 2026 (50 days early)
📅
231.4 days Total Age
⏱️
184.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 184.3 days stuck in "Ready for Release"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
184.3d
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
46.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 Rharris: received email form Lori Gillen lgillen@doctorsimaginggroup.com confirming FSE Onsite 8/11 at 11:30am. Scheduling Jared for the same.


06/03/2026 Rharris: We received an email form Lori Gillen lgillen@doctorsimaginggroup.com Advising change of address to 6820 NW 11th Place confirming as contact and asking for 8/4, we do not have FSE available that day, sent response propose 8/11 or 8/12.


05/26/2026 YEspino Called 252-672-5031 to speak to Kimber Baggett to verify the pm in question. Was unable to speak to her or leave a message because once dialed all i heard was a busy signal. Will send email out. Email:kkbaggett93@gmail.com


05/26/2026 YEspino Called 352-331-9729 to try and verify the Pm in question. Was unable to speak to anybody so i left a message.


05/20/2026 YEspino Sent a follow up email to Lori to verify the Pm in question.


05/20/2026 YEspino Called 352-313-6871 to speak to Lori to verify the Pm in question. Will need to find a better phone number this number is out of service.


05/06/2026 YEspino (First Attempt Email): Emailed Lori Gillen <lgillen@doctorsimaginggroup.com> to verify the pm in question.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 73315688 - SN US917D0329
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302379
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 184.8 business days
📅
Status: Ready for Scheduling by Rhonda Harris Jun 3, 4:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 270d 23h
👷
▶
3 Technician Assigned Jun 4, 3:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-08-11T15:30:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 34m
🚨 47.0 business days
🔧
Status: Tech On Site by Jared Heisler Aug 11, 11:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 20h
⏱️
▶
2 5x Labor Added Aug 11, 7:36 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 8h 3m
🏁
Status: Closed by Jared Heisler Aug 11, 7:58 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 2.5 business days
⏱️
Labor Added Aug 13, 11:43 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 11:53 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 54m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Scheduled
Duration: 46.6 business days (threshold: 2.0 business days)
Exceeded by 44.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 11, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03330481 Labor Open 1 $0.00 Aug 11, 7:36 PM
WL-03330482 Labor Open 1.5 $275.00 Aug 11, 7:36 PM
WL-03330483 Labor Open 1 $0.00 Aug 11, 7:36 PM
WL-03330484 Travel Open 13 $0.00 Aug 11, 7:36 PM
WL-03330485 Travel Open 13 $0.00 Aug 11, 7:36 PM
WL-03333409 Labor Open - $38.00 Aug 13, 11:43 AM

Details