Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302381 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Mullica Hill — 698 Mullica Hill Rd. LECC Bldg., 3rd fl Gen Vasc Surgery, Mullica Hill NJ, 08062

Sep 5, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (33 biz days early)
Active: 51 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Oct 23, 2025
33 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Oct 23 → Jan 9, 2026
51 business days (counted)
Running total: 51 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Oct 23 Ready for Release ⏸ Paused 33 —
Oct 23 → Jan 9 Scheduled ▶ Running 51 51
Dispatch 0.0d
Holding 33.3d (excluded)
Coordinators 52.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
33.3 days
Coordinators
52.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 9, 2026 (50 days early)
📅
84.4 days Total Age
⏱️
52.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
52.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 52.0 days stuck in "Scheduled"
⏱️
Total Delay 52.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
33.3d
Scheduled
52.0d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 Cever sent reminder email to Morace, Dawn <MoraceD@ihn.org>

10/23/2025 Cever received email from Dawn confirming FSE onsite for Jan 9th at 12 p.m.

10/23/2025 Cever sent email to Morace, Dawn <MoraceD@ihn.org> asking if she had a chance to confirm dates for service

10/13/2025 Cever received email from Billie this is not their device located previous POC Morace, Dawn <MoraceD@ihn.org> sent email with updated available dates

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 83399258 - SN USD19B0357
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302381
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 33.8 business days
👷
▶
3 Technician Assigned Oct 23, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-09T17:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 47d 18h
🚨 52.0 business days
⏱️
▶
2 5x Labor Added Jan 9, 6:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 78d 7h, 0m
⏳ 3.7 business days
⏱️
Labor Added Jan 14, 3:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 3:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 9, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03060275 Labor Open 2.5 $0.00 Jan 9, 6:25 PM
WL-03060276 Labor Open 1.5 $275.00 Jan 9, 6:25 PM
WL-03060277 Labor Open 3 $0.00 Jan 9, 6:25 PM
WL-03060278 Travel Open 88 $0.00 Jan 9, 6:25 PM
WL-03060279 Travel Open 119 $0.00 Jan 9, 6:25 PM
WL-03064995 Labor Open 0.016666666666667 $38.00 Jan 14, 3:17 PM

Details