Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302389 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Apr 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (35 biz days early)
Active: 2 biz days
Paused: 144 biz days
🕐 Clock stopped: Tech Off Site (Apr 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 7, 2026
144 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 9, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 7 Ready for Release ⏸ Paused 144 —
Apr 7 → Apr 8 Scheduled ▶ Running 1 1
Apr 8 → Apr 9 Tech On Site ▶ Running 1 2
Apr 9 → Apr 9 Tech Off Site ▶ Running 0 2
Apr 9 → Apr 9 Scheduled ▶ Running 0 2
Apr 9 → Apr 9 Tech On Site ▶ Running 0 2
Apr 9 → Apr 9 Scheduled ▶ Running 0 2
Apr 9 → Apr 9 Tech On Site ▶ Running 0 2
Dispatch 0.4d
Holding 144.0d (excluded)
Coordinators 3.0d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
144.0 days
Coordinators
3.0 days
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 9, 2026 (51 days early)
📅
146.4 days Total Age
⏱️
144.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Vivian Hyde — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 9, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 144.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
144.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 DMalloy - Emailed POC Min Schuck and they agreed to have FSE Vivan onsite on this week Wed 4/8 - Thurs 4/9 for the FIVE Devices.   

mps2002@nyp.org


04/03/2026 RArnold - Emailed Heidi to schedule Vivian for 04/08-04/09

12/30/2025 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Transducer, X8-2t - IP 108817055 - SN F0F4DD
⚠️ Problem Description
Transducer, X8-2t - IP 108817055 - SN F0F4DD
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302389
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 144.0 business days
📅
▶
3 Dispatch Scheduled Apr 7, 11:29 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 212d 15h
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy Apr 7, 11:35 AM
Scheduled For: 2026-04-09T04:00:00.000+0000, 2026-04-09T00:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 8, 7:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
🚗
Status: Tech Off Site by Vivian Hyde Apr 8, 9:10 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 51m
📅
▶
2 Dispatch Scheduled Apr 8, 9:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Vivian Hyde
From: Tech Off Site, Scheduled, Tech On Site
To: Scheduled, Tech On Site
Duration in Previous: 6m, 0m
🔧
Status: Tech On Site by Vivian Hyde Apr 9, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 45m
⏱️
3x Labor Added Apr 9, 4:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1
🚗
Status: Tech Off Site by Vivian Hyde Apr 9, 4:39 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 36m, 0m
🏁
Status: Closed by Vivian Hyde Apr 9, 5:09 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏱️
Labor Added Apr 10, 9:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 10, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 14m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 9, 8:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03180116 Labor Open 0.5 $0.00 Apr 9, 4:23 PM
WL-03180117 Labor Open 1 $275.00 Apr 9, 4:23 PM
WL-03180118 Travel Open 5 $0.00 Apr 9, 4:23 PM
WL-03181024 Labor Open 0.016666666666667 $38.00 Apr 10, 9:12 AM

Details