Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302394 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (48 biz days early)
Active: 36 biz days
Paused: 139 biz days
🕐 Clock stopped: Tech Off Site (May 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 31, 2026
139 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Mar 31 → May 20, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 20 → May 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → May 20 Scheduled ▶ Running 36 36
May 20 → May 20 Tech On Site ▶ Running 0 36
Dispatch 0.4d
Holding 139.0d (excluded)
Coordinators 37.0d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
139.0 days
Coordinators
37.0 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 20, 2026 (71 days early)
📅
175.4 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
139.0d
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



05/14/2026 DMalloy - email received from customer asking if we can move this appt from 6/11 to next week. Advised Vivian can complete on next week Wednesday 5/20 at 9am. 

wig9004@nyp.org


03/31/2026 - DMalloy Email received from William agreeing to have FSE Vivan Hyde onsite on 06/11/2026 at 1:00PM. Emailed a confirmation.  

wig9004@nyp.org 


03/31/2026 DMalloy - Called 917.969.4068 for William Guzman. The line was answered then disconnected. Will look for an alternate contact. Followed up with another email. 

wig9004@nyp.org 


03/18/2026 RArnold -Emailed Will for update on scheduling


03/12/2026 RArnold - Will Guzman to schedule Vivian for 06/11 @ 1 pm.

wig9004@nyp.org

🔧 Work Performed
PM - US622B0614
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 98118507 - SN US622B0614
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302394
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 139.0 business days
👷
▶
4 Technician Assigned Mar 31, 11:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-11T00:00:00.000+0000, 2026-06-11T04:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 205d 14h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-11T17:00:00.000+0000
🚨 33.0 business days
📅
Dispatch Scheduled by Deon Malloy May 14, 12:44 PM
Scheduled For: 2026-05-20T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 20, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 50d 1h
🚗
▶
2 Status: Tech Off Site May 20, 5:41 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 2m
⏱️
4x Labor Added May 20, 5:50 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2, 1
🏁
Status: Closed by Vivian Hyde May 20, 6:36 PM
From: Completed
To: Closed
Duration in Previous: 53m
⏱️
▶
2 Labor Added May 21, 10:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 56m
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 20, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03233309 Labor Open 0.5 $0.00 May 20, 5:50 PM
WL-03233310 Labor Open 2 $275.00 May 20, 5:50 PM
WL-03233311 Expenses Open 1 $0.00 May 20, 5:50 PM
WL-03233312 Travel Open 5 $0.00 May 20, 5:50 PM
WL-03234117 Labor Open 0.016666666666667 $38.00 May 21, 10:32 AM

Details