Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302396 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (37 biz days early)
Active: 11 biz days
Paused: 175 biz days
🕐 Clock stopped: Tech Off Site (Jun 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 20, 2026
175 business days (not counted)
▶ Clock Running
Status: Scheduled
May 20 → Jun 4, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 4 → Jun 5, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jun 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → Jun 4 Scheduled ▶ Running 10 10
Jun 4 → Jun 5 Tech On Site ▶ Running 1 11
Dispatch 0.4d
Holding 175.0d (excluded)
Coordinators 10.1d
Field Work 1.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
175.0 days
Coordinators
10.1 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 5, 2026 (55 days early)
📅
185.8 days Total Age
⏱️
175.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 175.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
175.0d
Scheduled
10.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 DMalloy - Email recieved from customer asking if we can schedule for the first week of June. Dispatched for Vivian to be onsite beginning Monday 6/1, Tuesday 6/2 and Thursday 6/4.

ron9023@nyp.org

mps2002@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org


05/20/2026 DMalloy - Called 718.369.0169 ext 6301 for Heidi Roberts. Got a fast busy each time. Will try to call later.



05/13/2026 DMalloy -First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit.

mps2002@nyp.org

bmhbiomed-mgt@nyp.org

ron9023@nyp.org

her9009@nyp.org


02/27/2026 RArnold - Customer requests scheduling closer to the Month due

🔧 Work Performed
IP 69468101 - SN US616C0884
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 69468101 - SN US616C0884
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302396
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 175.0 business days
👷
▶
4 Technician Assigned May 20, 7:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-04T04:00:00.000+0000, 2026-06-04T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 255d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-04T13:00:00.000+0000
🚨 10.6 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 4, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 16h
⏱️
▶
3 2x Labor Added Jun 4, 11:00 PM
2x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 18m
✔️
Status: Completed by Vivian Hyde Jun 4, 11:06 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Vivian Hyde Jun 4, 11:37 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏱️
▶
2 Labor Added Jun 5, 12:29 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 55m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 10.1 business days (threshold: 2.0 business days)
Exceeded by 8.1 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 4, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03249383 Labor Open 0.5 $0.00 Jun 4, 11:00 PM
WL-03249385 Travel Open 5 $0.00 Jun 4, 11:00 PM
WL-03249388 Labor Open 2 $275.00 Jun 4, 11:02 PM
WL-03250011 Labor Open - $38.00 Jun 5, 12:29 PM

Details