Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302397 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Jun 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (37 biz days early)
Active: 11 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 20, 2026
175 business days (not counted)
▶ Clock Running
Status: Scheduled
May 20 → Jun 4, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 4 → Jun 5, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Completed
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → Jun 4 Scheduled ▶ Running 10 10
Jun 4 → Jun 5 Tech On Site ▶ Running 1 11
Jun 5 → Jun 5 Tech Off Site ▶ Running 0 11
Jun 5 → Jun 5 Completed ▶ Running 0 11
Jun 5 → Jun 5 Incomplete ▶ Running 0 11
Dispatch 0.4d
Holding 175.0d (excluded)
Coordinators 10.1d
Field Work 1.4d
Incomplete 1.0d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
175.0 days
Coordinators
10.1 days
Over SLA
Field Work
1.4 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 5, 2026 (55 days early)
📅
186.4 days Total Age
⏱️
175.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 175.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
175.0d
Scheduled
10.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
1.0d
Closed
1.5d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 DMalloy - Email recieved from customer asking if we can schedule for the first week of June. Dispatched for Vivian to be onsite beginning Monday 6/1, Tuesday 6/2 and Thursday 6/4.

ron9023@nyp.org

mps2002@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org


05/20/2026 DMalloy - Called 718.369.0169 ext 6301 for Heidi Roberts. Got a fast busy each time. Will try to call later.


05/13/2026 DMalloy -First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit.

mps2002@nyp.org

bmhbiomed-mgt@nyp.org

ron9023@nyp.org

her9009@nyp.org


02/27/2026 RArnold - Customer requests scheduling closer to the Month due

🔧 Work Performed
IP 69468100 - SN US616C1002
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 69468100 - SN US616C1002
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302397
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 175.0 business days
👷
▶
3 Technician Assigned May 20, 7:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-04T04:00:00.000+0000, 2026-06-04T00:00:00.000+0000, 2026-06-04T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 255d 23h
🚨 10.6 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 4, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 16h
🚗
▶
3 Status: Tech Off Site Jun 4, 11:03 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 3m
⚠️
Status: Incomplete by Vivian Hyde Jun 4, 11:24 PM
From: Completed
To: Incomplete
Duration in Previous: 17m
✔️
Status: Completed by Vivian Hyde Jun 5, 3:43 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 16h 18m, 0m
⏱️
Labor Added Jun 5, 4:36 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 1.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 9:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 10.1 business days (threshold: 2.0 business days)
Exceeded by 8.1 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 4, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03249389 Labor Open 0.5 $0.00 Jun 4, 11:05 PM
WL-03249390 Labor Open 2 $275.00 Jun 4, 11:05 PM
WL-03250511 Labor Open - $38.00 Jun 5, 4:36 PM

Details