Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302400 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Jul 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (22 biz days early)
Active: 11 biz days
Paused: 211 biz days
🕐 Clock stopped: Tech Off Site (Jul 29, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸211d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jul 14, 2026
211 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 14 → Jul 29, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jul 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jul 14 Ready for Release ⏸ Paused 211 —
Jul 14 → Jul 29 Scheduled ▶ Running 11 11
Jul 29 → Jul 29 Tech On Site ▶ Running 0 11
Dispatch 0.4d
Holding 211.0d (excluded)
Coordinators 12.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
211.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 30, 2026 (31 days early)
📅
222.4 days Total Age
⏱️
211.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 211.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
211.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Wednesday, July 29, 2026 at 9:00am. Emailed a confirmation.  

mps2002@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org


07/10/2026 DMalloy - Called 347.291.6308 for Rowe Nacis. No answer. Left a VM for a call back. Followed up with an email proposing FSE Vivian be onsite on Wednesday, July 29, 2026 at 9:00am.  

ron9023@nyp.org


06/23/2026 DMalloy - Emailed customer proposing FSE Vivian be onsite on Tuesday, July 7, 2026, at 9:00am. 

ron9023@nyp.org

bmhbiomed-mgt@nyp.org


04/03/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
CX50 Ultrasound System - IP 74203048 - SN SGN1700114
⚠️ Problem Description
CX50 Ultrasound System - IP 74203048 - SN SGN1700114
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302400
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 211.0 business days
👷
▶
3 Technician Assigned Jul 14, 8:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-29T04:00:00.000+0000, 2026-07-29T00:00:00.000+0000, 2026-07-29T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 310d 12h
🚨 12.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 29, 1:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 5h
🚗
Status: Tech Off Site by Vivian Hyde Jul 29, 7:13 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 20m
⏱️
3x Labor Added Jul 29, 7:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Vivian Hyde Jul 29, 8:00 PM
From: Tech Off Site
To: Completed
Duration in Previous: 47m
🏁
Status: Closed by Vivian Hyde Jul 29, 8:31 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏱️
▶
2 Labor Added Jul 30, 9:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 48m
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 33m
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 29, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03312980 Labor Open 0.5 $0.00 Jul 29, 7:31 PM
WL-03312981 Labor Open 2 $275.00 Jul 29, 7:31 PM
WL-03312982 Travel Open 5 $0.00 Jul 29, 7:31 PM
WL-03313459 Labor Open - $38.00 Jul 30, 9:15 AM

Details