Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302404 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Sep 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (4 biz days early)
Active: 7 biz days
Paused: 255 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸255d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Sep 15, 2026
255 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 24, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Sep 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Sep 15 Ready for Release ⏸ Paused 255 —
Sep 15 → Sep 24 Scheduled ▶ Running 7 7
Sep 24 → Sep 24 Tech On Site ▶ Running 0 7
Dispatch 0.4d
Holding 255.0d (excluded)
Coordinators 7.8d
Field Work 0.7d
Billing 7.1d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
255.0 days
Coordinators
7.8 days
Over SLA
Field Work
0.7 days
Billing
7.1 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Sep 24, 2026 (6 days early)
📅
262.4 days Total Age
⏱️
255.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 255.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
255.0d
Scheduled
7.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
6.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2026 DMalloy - Email received from Oksana Ozhekhovskyy asking if this device can be completed on Thursday, September 24 at 9am. Replied agreeing to the FSE Vivian Hyde being onsite at the proposed time. Emailed a confirmation.  

oko9002@nyp.org

bmhbiomed-mgt@nyp.org


09/03/2026 Rbailey - Called 917.376.7708 for Heidi. AI Answerer. NA Left VM for FU. Advised I was resending email


09/03/2026 Rbailey - Called 718.369.0169 the number from Heidi signature. Call would not go through Twice.


08/26/2026 Rbailey - Sent Email to Heidi Roberts propose Vivian Hyde come onsite Sept 22


05/12/2026 DMalloy - Customer prefers to schedule closer to the month due.  

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 98673755 - SN US822B0745
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98673755 - SN US822B0745
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302404
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 255.0 business days
👷
▶
4 Technician Assigned Sep 15, 1:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-24T00:00:00.000+0000, 2026-09-24T04:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 373d 17h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-24T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 24, 9:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 19h
🚗
Travel Added Sep 24, 11:19 AM
Type: Travel
Status: Open
Qty: 5
⏱️
2x Labor Added Sep 24, 2:38 PM
Type: Labor
Status: Open
Qty: 0.5, 2
🚗
Status: Tech Off Site by Vivian Hyde Sep 24, 2:43 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 11m
✔️
Status: Completed by Vivian Hyde Sep 24, 3:15 PM
From: Tech Off Site
To: Completed
Duration in Previous: 32m
🏁
Status: Closed by Vivian Hyde Sep 24, 3:29 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏱️
▶
2 Labor Added Sep 25, 10:59 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 19h 30m
📨
Status: Invoice Pending by Timothy Amburgey Sep 25, 3:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 29m
⚠️ 7.0 business days
🧾
▶
2 Invoice Created Oct 5, 11:19 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 9d 19h

Bottlenecks

Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Invoice Pending
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 24, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-273734

Work Details (4)

Name Type Status Qty Amount Date
WL-03398216 Travel Open 5 $0.00 Sep 24, 11:19 AM
WL-03398883 Labor Open 0.5 $0.00 Sep 24, 2:38 PM
WL-03398884 Labor Open 2 $275.00 Sep 24, 2:38 PM
WL-03400246 Labor Open - $38.00 Sep 25, 10:59 AM

Details