Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302407 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Sep 5, 2025 → Dec 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (34 biz days early)
Active: 42 biz days
Paused: 22 biz days
🕐 Clock stopped: Tech Off Site (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 7, 2025
22 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Oct 7 → Dec 9, 2025
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Dec 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 7 Ready for Release ⏸ Paused 22 —
Oct 7 → Dec 9 Scheduled ▶ Running 41 41
Dec 9 → Dec 10 Tech On Site ▶ Running 1 42
Dispatch 0.4d
Holding 22.0d (excluded)
Coordinators 42.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
22.0 days
Coordinators
42.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 10, 2025 (51 days early)
📅
63.4 days Total Age
⏱️
42.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 42.0 days stuck in "Scheduled"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
22.0d
Scheduled
42.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 RArnold - Sent Reminder Email

10/07/2025 RArnold - Spoke to Will Guzman. This device is his and is fine with scheduling in advance. Confirmed 12/09 @ 8am for Vivian.

09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 64386164 - SN US415C0619
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 64386164 - SN US415C0619
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302407
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 22.0 business days
👷
▶
3 Technician Assigned Oct 7, 12:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 30d 15h
🚨 42.0 business days
🔧
Status: Tech On Site by Vivian Hyde Dec 9, 2:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 63d 2h
⏱️
3x Labor Added Dec 9, 7:02 PM
Type: Labor, Travel
Status: Open
Qty: 2, 45
🚗
Status: Tech Off Site by Vivian Hyde Dec 9, 7:07 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 3m, 0m
🏁
Status: Closed by Vivian Hyde Dec 9, 7:28 PM
From: Completed
To: Closed
Duration in Previous: 19m
⏱️
▶
2 Labor Added Dec 10, 9:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 31m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Dec 9, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03032126 Labor Open 2 $275.00 Dec 9, 7:02 PM
WL-03032127 Labor Open 2 $0.00 Dec 9, 7:02 PM
WL-03032128 Travel Open 45 $0.00 Dec 9, 7:02 PM
WL-03032639 Labor Open 0.016666666666667 $38.00 Dec 10, 9:56 AM

Details