Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302409 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Nassau Cardiology — 70 Glen Street, Glen Cove NY, 11542

Sep 5, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (53 biz days early)
Active: 39 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 19, 2026
131 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Mar 19 → May 13, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Completed: May 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 19 Ready for Release ⏸ Paused 131 —
Mar 19 → May 13 Scheduled ▶ Running 39 39
Dispatch 0.4d
Holding 131.0d (excluded)
Coordinators 39.2d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
131.0 days
Coordinators
39.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 14, 2026 (77 days early)
📅
171.4 days Total Age
⏱️
131.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 131.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
131.0d
Scheduled
39.2d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 DMalloy - Reminder email sent to POC for next weeks visit.  

mbeauchamp@northwell.edu


03/19/2026 RArnold - Inbound call from Melissa, (516) 987-3088. She confirmed device and dispatching Andre 05/12 @ 9am. 


03/12/2026 RArnold - Called 516 987 3088 for Melissa Beauchamp again. Left a message. Sending email to scheduled Andre for 05/20 @ 12 pm.

mbeauchamp@northwell.edu


03/12/2026 RArnold - Called 516 987 3088 for Melissa Beauchamp. Line answered but was silent

🔧 Work Performed
Completed pm
🔍 Technician Findings
System error
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377939 - SN US323B1684
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302409
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 131.0 business days
👷
▶
3 Technician Assigned Mar 19, 10:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 14h
🚨 32.0 business days
📅
Dispatch Scheduled by Deon Malloy May 1, 1:01 PM
Scheduled For: 2026-05-12T14:00:00.000+0000, 2026-05-12T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
4x Labor Added May 12, 9:16 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 39
✔️
Status: Completed by Andre Samuda May 12, 9:28 PM
From: Scheduled
To: Completed
Duration in Previous: 54d 11h
⏱️
Labor Added May 12, 9:34 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.3 business days
🏁
Status: Closed by Andre Samuda May 14, 9:57 AM
From: Completed
To: Closed
Duration in Previous: 1d 12h
⏱️
▶
2 Labor Added May 14, 2:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 0m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 15m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 39.2 business days (threshold: 2.0 business days)
Exceeded by 37.2 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 12, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03224091 Labor Open 2 $0.00 May 12, 9:16 PM
WL-03224092 Labor Open 2 $275.00 May 12, 9:16 PM
WL-03224093 Expenses Open 1 $0.00 May 12, 9:16 PM
WL-03224094 Travel Open 39 $0.00 May 12, 9:16 PM
WL-03224116 Labor Open 2 $0.00 May 12, 9:34 PM
WL-03226541 Labor Open 0.016666666666667 $38.00 May 14, 2:56 PM

Details