📍 Tanner Medical Center — 705 Dixie St, Carrollton GA, 30117
Sep 5, 2025 → May 18, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 8 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 6, 2026
165 business days (not counted)
▶ Clock Running
Status: Scheduled
May 6 → May 18, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 18 → May 18, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025Completed: May 18, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 6
Ready for Release
⏸ Paused
165
—
May 6 → May 18
Scheduled
▶ Running
8
8
May 18 → May 18
Tech On Site
▶ Running
0
8
Dispatch0.0d
Holding165.3d (excluded)
Coordinators9.0d
Field Work1.0d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
165.3 days
Coordinators
9.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 30, 2026
Completed: May 18, 2026 (43 days early)
📅
173.4 daysTotal Age
⏱️
165.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay165.3 days stuck in "Ready for Release"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.3d
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/06/2026 Rharris: Received Email from Laurie confirming Bruce for May 18 @9am. Scheduled Bruce for the same.
05/05/2026 Rharris: Spoke to POC Laurie @ 770-812-8141. Resent email. Proposing Bruce May 18 for 2 devices at 2 locations.
04/24/2026 Rbailey - Called 770.812.5274 pressed Opt 3 Spoke with Lady who said to Email Laurie Horton. Sending email. Proposing May 18
04/24/2026 Rbailey - Called 770.812.5247 was going to push Option 3 per email but this number was a person. Left VM for FU
02/26/2026 SRobinson-Called Michael Bachelor, 770-812-9283. Spoke with Mike, he stated these should be for Laurie Horton to schedule, I advised that she stated these are not in her dept. He placed me on hold to see if he could get me a contact. Beth 770-812-5274 he asked me to try. Called 770-812-5274. Asked for Beth, she was OOO, asked for her email. Sending email to bcaldwell@tanner.org to see if she can confirm units.
02/18/2026 SRobinson- Sent Michael Bachelor an email to see if he can provide us with a good POC.
02/16/2026 SRobinson- Per Laurie, "This equipment does not belong to the ultrasound department".
02/13/2026 SRobinson- Sent 1st attempt email to lhorton@tanner.org to try and confirm.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 74517974 - SN US118B1261
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Apr 24, 2026
04/24/2026 Rbailey - Called 770.812.5247 was going to push Option 3 per email but this number was a person. Left VM for FU
📋
Outbound to +17708125274
Completed Feb 26, 2026
02/26/2026 SRobinson-Called Michael Bachelor, 770-812-9283. Spoke with Mike, he stated these should be for Laurie Horton to schedule, I advised that she stated these are not in her dept. He placed me on hold to see if he could get me a contact. Beth 770-812-5274 he asked me to try. Called 770-812-5274. Asked for Beth, she was OOO, asked for her email. Sending email to bcaldwell@tanner.org to see if she can confirm units.
📋
Outbound to +17708129283
Completed Feb 26, 2026
02/26/2026 SRobinson-Called Michael Bachelor, 770-812-9283. Spoke with Mike, he stated these should be for Laurie Horton to schedule, I advised that she stated these are not in her dept. He placed me on hold to see if he could get me a contact. Beth 770-812-5274 he asked me to try.
📅
WO-01302411 - PM - DD: 6/30/2026 - - Ultrasound - Carrollton - Tanner Medical Center
May 18, 2026 9:00am – 11:00am
Work Order: WO-01302411
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12831911
Location: Tanner Medical Center
Address: 705 Dixie St, Carrollton, GA 30117
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US118B1261
Contact Name: Michael Bachelor
Contact Phone: 770-812-9283
Conta
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302411
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM