📍 Tanner Medical Center Villa Rica — 601 Dallas Hwy, Villa Rica GA, 30180
Sep 5, 2025 → May 18, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 8 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 6, 2026
165 business days (not counted)
▶ Clock Running
Status: Scheduled
May 6 → May 18, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 18 → May 18, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025Completed: May 18, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 6
Ready for Release
⏸ Paused
165
—
May 6 → May 18
Scheduled
▶ Running
8
8
May 18 → May 18
Tech On Site
▶ Running
0
8
Dispatch0.0d
Holding165.3d (excluded)
Coordinators9.0d
Field Work1.0d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
165.3 days
Coordinators
9.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 30, 2026
Completed: May 18, 2026 (43 days early)
📅
173.4 daysTotal Age
⏱️
165.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay165.3 days stuck in "Ready for Release"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.3d
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/06/2026 Rharris: Scheduled Bruce to be onsite 5/18 @ 12pm per email from Laurie Horton
05/05/2026 Rharris: Spoke to POC Laurie @ 770-812-8141. Resent email. Proposing Bruce May 18 for 2 devices at 2 locations. 04/24/2026 Rbailey - Called 770.812.5274 pressed Opt 3 Spoke with Lady who said to Email Laurie Horton. Sending email. Proposing May 18
02/26/2026 SRobinsonCalled Michael Bachelor, 770-812-9283. Spoke with Mike, he stated these should be for Laurie Horton to schedule, I advised that she stated these are not in her dept. He placed me on hold to see if he could get me a contact. Beth 770-812-5274 he asked me to try. Called 770-812-5274. Asked for Beth, she was OOO, asked for her email. Sending email to bcaldwell@tanner.org to see if she can confirm units.
02/18/2026 SRobinson- Sent Michael Bachelor an email to see if he can provide us with a good POC.
02/16/2026 SRobinson- Per Laurie, "This equipment does not belong to the ultrasound department".
02/13/2026 SRobinson- Sent 1st attempt email to lhorton@tanner.org to try and confirm.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 77065241 - SN US718B1329
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Apr 24, 2026
04/24/2026 Rbailey - Called 770.812.5274 pressed Opt 3 Spoke with Lady who said to Email Laurie Horton. Sending email. Proposing May 18
May 7, 2026 6:55am
@Rhonda Harris the location in the EWO does not match the location in the PWO. Did the customer confirm the device is at the location listed in this EWO? If so, no action needed. If they did not confirm the location, please reach out to make sure we are sending the FSE to the correct location to complete this service.
@Rebecca Arnold
📅
WO-01302412 - PM - DD: 6/30/2026 - - Ultrasound - Villa Rica - Tanner Medical Center Villa Rica
May 18, 2026 12:00pm – 2:00pm
Work Order: WO-01302412
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12836757
Location: Tanner Medical Center Villa Rica
Address: 601 Dallas Hwy, Villa Rica, GA 30180
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US718B1329
Contact Name: Michael Bachelor
Contact Phone: 770-8
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302412
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM