📍 Tanner Medical Center — 705 Dixie St, Carrollton GA, 30117
Sep 5, 2025 → May 26, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (44 biz days early)
Active: 7 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 15, 2026
172 business days (not counted)
▶ Clock Running
Status: Scheduled
May 15 → May 26, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 27, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Sep 5, 2025Completed: May 27, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 15
Ready for Release
⏸ Paused
172
—
May 15 → May 26
Scheduled
▶ Running
6
6
May 26 → May 27
Tech On Site
▶ Running
1
7
Dispatch0.0d
Holding172.3d (excluded)
Coordinators7.0d
Field Work1.1d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
172.3 days
Coordinators
7.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: May 27, 2026 (64 days early)
📅
178.4 daysTotal Age
⏱️
172.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
5.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay172.3 days stuck in "Ready for Release"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.3d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/15/2026 Rharris: Received email from Laurie Horton Confirming Bruce on Site for 5/26 @ 8am. Scheduled for the same.
05/12/2026 Rharris: Sent email to POC lhorton@tanner.org proposing FSE Bruce B. on 5/26 or 5/27.
05/12/2026 ALuman - called Laurie Horton to follow up on previous email. No answer, left VM. Sent follow up email lhorton@tanner.org
04/23/2026 YEspino Called 770-812-8141 to speak to Laurie Horton to verify the devices in question. Was able to speak to Laurie and i advised i would send an email out to her so that she can look for the devices in question and she advised she would look to see if she has them or not. Email: lhorton@tanner.org
03/31/2026 YEspino Emailed Carolyn @ ctumi@tanner.org to follow up on the previous email sent to verify the devices in question.
03/18/2026 Rbailey - Sent 1st Attempt email to Carolyn Tumi ctumi@tanner.org to confirm device locations
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 74517961 - SN US118B1264
📞Call Description
PM - Contract - BG Required PM
📋
SEND PM Reminder for 4 PMs Tanner Carrolton WO-12999626
Completed May 15, 2026
SEND PM Reminder for 4 PMs Tanner Carrolton WO-12999626
📧
Live Call_Followed Up With Email
Completed Apr 23, 2026
04/23/2026 YEspino Called 770-812-8141 to speak to Laurie Horton to verify the devices in question. Was able to speak to Laurie and i advised i would send an email out to her so that she can look for the devices in question and she advised she would look to see if she has them or not. Email: lhorton@tanner.org
📧
Follow-Up Email
Completed Mar 31, 2026
03/31/2026 YEspino Emailed Carolyn @ ctumi@tanner.org to follow up on the previous email sent to verify the devices in question.
📧
Email_Confirmed
Completed Mar 18, 2026
03/18/2026 Rbailey - Sent 1st Attempt email to Carolyn Tumi ctumi@tanner.org to confirm device locations
📅
WO-01302413 - PM - DD: 7/30/2026 - - Ultrasound - Carrollton - Tanner Medical Center
May 26, 2026 8:00am – 4:00pm
Work Order: WO-01302413
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12999626
Location: Tanner Medical Center
Address: 705 Dixie St, Carrollton, GA 30117
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US118B1264
Contact Name:
Contact Phone:
Contact Email:
Due Date: 7/30/20
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302413
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM