Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302417 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Sep 5, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (25 biz days early)
Active: 71 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 11, 2025
65 business days (not counted)
68d
▶ Clock Running
Status: Scheduled
Dec 11 → Mar 23, 2026
68 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 26, 2026
3 business days (counted)
Running total: 71 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 11 Ready for Release ⏸ Paused 65 —
Dec 11 → Mar 23 Scheduled ▶ Running 68 68
Mar 23 → Mar 26 Tech On Site ▶ Running 3 71
Dispatch 0.4d
Holding 65.0d (excluded)
Coordinators 69.0d
Field Work 3.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
65.0 days
Coordinators
69.0 days
Over SLA
Field Work
3.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Mar 26, 2026 (35 days early)
📅
136.4 days Total Age
⏱️
69.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
74.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Andre Samuda — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 23, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 69.0 days stuck in "Scheduled"
⏱️
Total Delay 74.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
65.0d
Scheduled
69.0d / 2.0d SLA
Tech On Site
3.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.7d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/12/2026 RArnold - Sent Reminder Email

12/11/2025 RArnold -Filomena confirmed 03/23 @ 12 pm. dispatching to Andre

12/09/2025 RArnold - Called 6314762756 for Filomena. Left a message. Sending email. 


12/03/2025 RArnold - Called 6314762756 Filomena Neves. She is not in right now. Sending email. 

Andre 03/23 @ 12 pm

fneves@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 63913020 - SN US914C0202
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302417
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 65.0 business days
👷
▶
3 Technician Assigned Dec 11, 10:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-23T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 95d 15h
🚨 69.0 business days
🔧
Status: Tech On Site by Andre Samuda Mar 23, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 102d 1h
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Mar 26, 2:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Tech On Site
To: Completed
Duration in Previous: 3d 1h
🏁
Status: Closed by Andre Samuda Mar 26, 2:08 PM
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 1, 10:42 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Tech On Site
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 23, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03160992 Labor Open 1 $0.00 Mar 26, 2:02 PM
WL-03160993 Labor Open 2 $275.00 Mar 26, 2:02 PM
WL-03160994 Labor Open 0.25 $0.00 Mar 26, 2:02 PM
WL-03160995 Expenses Open 1 $0.00 Mar 26, 2:02 PM
WL-03160996 Travel Open 22 $0.00 Mar 26, 2:02 PM
WL-03168535 Labor Open 0.016666666666667 $38.00 Apr 1, 10:42 AM

Details