Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302418 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Zwanger-Pesiri Radiology Group LLC - West Islip — 759 Montauk Hwy, West Islip NY, 11795

Sep 5, 2025 → Jun 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (58 biz days early)
Active: 14 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Jun 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 15, 2026
172 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
May 15 → Jun 7, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 15 Ready for Release ⏸ Paused 172 —
May 15 → Jun 7 Scheduled ▶ Running 14 14
Dispatch 0.4d
Holding 172.0d (excluded)
Coordinators 14.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
172.0 days
Coordinators
14.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 7, 2026 (84 days early)
📅
186.4 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 4, 2026
Visit 2 Jun 6, 2026

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
172.0d
Scheduled
14.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 RArnold - Dispatching to Andre for 06/04 @ 4:30 pm.

Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 100934466 - SN US123F0504
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302418
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 172.0 business days
👷
▶
3 Technician Assigned May 15, 4:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-04T20:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 19h
🚨 15.0 business days
⏱️
▶
2 7x Labor Added Jun 7, 9:45 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 17h, 0m
⏱️
Labor Added Jun 8, 7:03 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 11:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 4, 4:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03251633 Labor Open 1 $0.00 Jun 7, 9:45 AM
WL-03251634 Labor Open 2 $275.00 Jun 7, 9:45 AM
WL-03251635 Labor Open 2 $0.00 Jun 7, 9:45 AM
WL-03251636 Labor Open 0.25 $0.00 Jun 7, 9:45 AM
WL-03251637 Expenses Open 1 $0.00 Jun 7, 9:45 AM
WL-03251638 Travel Open 13 $0.00 Jun 7, 9:45 AM
WL-03251639 Travel Open 44 $0.00 Jun 7, 9:45 AM
WL-03252127 Labor Open - $38.00 Jun 8, 7:03 AM

Details