Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302419 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Long Island Jewish Medical Center — 27005 76th Ave, New Hyde Park NY, 11040

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (20 biz days early)
Active: 19 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 6, 2026
122 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 2, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 6 Ready for Release ⏸ Paused 122 —
Mar 6 → Apr 2 Scheduled ▶ Running 19 19
Dispatch 0.4d
Holding 122.0d (excluded)
Coordinators 20.0d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
122.0 days
Coordinators
20.0 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
141.4 days Total Age
⏱️
122.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 1, 2026
Visit 2 Apr 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 122.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
122.0d
Scheduled
20.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 RArnold - Called 718-413-1860 for Wally. Dates i offered are no longer aviavble. He confirmed 03/31 starting at 9 am for Andre. 


03/02/2026 RArnold - Called 718-413-1860 for Wally. He asked that I send an email. Andre 03/05 or 03/17 @ 9am

oonigemo@northwell.edu


03/02/2026 RArnold - Called 718-470-3406 for Wally. Left a message.


12/04/2025 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 99411422 - SN USN22B1102
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302419
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 122.0 business days
👷
▶
3 Technician Assigned Mar 6, 9:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-31T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 180d 14h
🚨 19.0 business days
📅
Dispatch Scheduled by Shelby Robinson Apr 1, 2:14 PM
Scheduled For: 2026-04-01T13:00:00.000+0000
⏱️
▶
3 6x Labor Added Apr 2, 4:20 AM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 26d 17h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Apr 2, 1:46 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 27m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 27m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 1, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03170065 Labor Open 2 $275.00 Apr 2, 4:20 AM
WL-03170066 Labor Open 1.5 $0.00 Apr 2, 4:20 AM
WL-03170067 Labor Open 0.25 $0.00 Apr 2, 4:20 AM
WL-03170068 Expenses Open 1 $0.00 Apr 2, 4:20 AM
WL-03170069 Expenses Open 1 $0.00 Apr 2, 4:20 AM
WL-03170070 Travel Open 22 $0.00 Apr 2, 4:20 AM
WL-03170705 Labor Open 0.016666666666667 $38.00 Apr 2, 1:46 PM

Details