Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302420 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Long Island Jewish Medical Center — 27005 76th Ave, New Hyde Park NY, 11040

Sep 5, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met
Active: 39 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 6, 2026
122 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 30, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 6 Ready for Release ⏸ Paused 122 —
Mar 6 → Apr 30 Scheduled ▶ Running 39 39
Dispatch 0.4d
Holding 122.0d (excluded)
Coordinators 40.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
122.0 days
Coordinators
40.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Apr 30, 2026 (on time)
📅
161.4 days Total Age
⏱️
122.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 122.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
122.0d
Scheduled
40.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/05/2026 SRobinson- Created follow up WO as requested. (WO-01372547)

04/07/2026 DMalloy - Per FSE request moved to 4/8/2026


03/06/2026 RArnold - Called 718-413-1860 for Wally. Dates i offered are no longer aviavble. He confirmed 03/31 starting at 9 am for Andre. 


03/02/2026 RArnold - Called 718-413-1860 for Wally. He asked that I send an email. Andre 03/05 or 03/17 @ 9am

oonigemo@northwell.edu


03/02/2026 RArnold - Called 718-470-3406 for Wally. Left a message.


12/04/2025 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Unable to located device follow up created pwo-WO-14989707
🔍 Technician Findings
Unable to located device follow up created pwo-WO-14989707
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 73284290 - SN US917B0992
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302420
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 122.0 business days
👷
▶
3 Technician Assigned Mar 6, 9:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-31T12:00:00.000+0000, 2026-03-31T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 180d 14h
🚨 19.0 business days
📅
Dispatch Scheduled by Shelby Robinson Apr 1, 2:19 PM
Scheduled For: 2026-04-01T13:00:00.000+0000
📅
Dispatch Scheduled by Andre Samuda Apr 2, 2:29 AM
Scheduled For: 2026-04-02T13:00:00.000+0000
📅
Dispatch Scheduled by Andre Samuda Apr 2, 1:18 PM
Scheduled For: 2026-04-03T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 7, 12:17 PM
Scheduled For: 2026-04-08T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Andre Samuda Apr 9, 10:55 AM
Scheduled For: 2026-04-18T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 10, 3:41 PM
Scheduled For: 2026-04-15T19:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 10:42 AM
Scheduled For: 2026-04-23T19:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
3 4x Labor Added Apr 30, 6:00 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 55d 7h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.7 business days
⏱️
▶
2 Labor Added May 5, 1:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 23, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03209703 Labor Open 1.5 $0.00 Apr 30, 6:00 PM
WL-03209704 Labor Open 1 $0.00 Apr 30, 6:00 PM
WL-03209705 Expenses Open 1 $0.00 Apr 30, 6:00 PM
WL-03209706 Travel Open 22 $0.00 Apr 30, 6:00 PM
WL-03214900 Labor Open 0.016666666666667 $38.00 May 5, 1:28 PM

Details