Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302432 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 New York Methodist Hospital Receiving Department — 7th Ave & 7th St, Brooklyn NY, 10022

Sep 5, 2025 → Jul 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (31 biz days early)
Active: 9 biz days
Paused: 204 biz days
🕐 Clock stopped: Invoiced (Jul 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸204d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jul 2, 2026
204 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 15, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Jul 15 → Jul 16, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 5, 2025 Invoiced: Jul 16, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jul 2 Ready for Release ⏸ Paused 204 —
Jul 2 → Jul 15 Scheduled ▶ Running 8 8
Jul 15 → Jul 15 Tech On Site ▶ Running 0 8
Jul 15 → Jul 15 Tech Off Site ▶ Running 0 8
Jul 15 → Jul 16 Completed ▶ Running 1 9
Jul 16 → Jul 16 Scheduled ▶ Running 0 9
Jul 16 → Jul 16 Tech Off Site ▶ Running 0 9
Jul 16 → Jul 16 Completed ▶ Running 0 9
Jul 16 → Jul 16 Incomplete ▶ Running 0 9
Dispatch 0.4d
Holding 204.0d (excluded)
Coordinators 9.0d
Field Work 1.2d
Incomplete 1.0d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
204.0 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 16, 2026 (45 days early)
📅
213.4 days Total Age
⏱️
204.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 204.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
204.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
1.0d
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 DMalloy - Email received from the customer confirming the dates proposed. Dispatched and emailed a confirmation.  

her9009@nyp.org

bmhbiomed-mgt@nyp.org


07/02/2026 DMalloy - Called 917.376.7708 for Heidi Roberts. The call went straight to VM. Left a VM for a call back. Following up with an email. 

her9009@nyp.org

bmhbiomed-mgt@nyp.org


07/02/2026 DMalloy - Called 718.369.0169 for Heidi Roberts. Got a fast busy.. Will try calling the mobile # for this POC.



06/30/2026 DMalloy - Called 917.376.7708. No answer. Left a VM for a call back. Will follow up with a email with the same proposal dates for Vivian to be onsite.  

her9009@nyp.org

bmhbiomed-mgt@nyp.org


06/22/2026 DMalloy - Emailed customer proposing FSE Vivian be onsite on Wednesday, July 15, 2026, at 9:00am. 

her9009@nyp.org

bmhbiomed-mgt@nyp.org


04/03/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Sparq Ultrasound System - IP 94706399 - SN USO2110928
⚠️ Problem Description
Sparq Ultrasound System - IP 94706399 - SN USO2110928
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302432
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 204.0 business days
👷
▶
4 Technician Assigned Jul 2, 11:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-15T04:00:00.000+0000, 2026-07-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 298d 14h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-15T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 15, 11:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏱️
4x Labor Added Jul 15, 5:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5
🚗
Status: Tech Off Site by Vivian Hyde Jul 15, 6:27 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 23m
✔️
Status: Completed by Vivian Hyde Jul 15, 7:59 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 31m
🗓️
▶
2 Status: Scheduled Jul 15, 8:37 PM
Status: Scheduled → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Scheduled, Tech Off Site, Completed
To: Tech Off Site, Completed, Incomplete
Duration in Previous: 1m, 0m
🏁
Status: Closed by Vivian Hyde Jul 16, 5:33 PM
From: Incomplete
To: Closed
Duration in Previous: 20h 54m
⏱️
Labor Added Jul 16, 10:18 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 17, 12:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 15, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03295428 Labor Open 0.5 $0.00 Jul 15, 5:53 PM
WL-03295429 Labor Open 1.5 $275.00 Jul 15, 5:53 PM
WL-03295430 Expenses Open 1 $0.00 Jul 15, 5:53 PM
WL-03295431 Travel Open 5 $0.00 Jul 15, 5:53 PM
WL-03297390 Labor Open - $38.00 Jul 16, 10:18 PM

Details