📍 New York Methodist Hospital Receiving Department — 7th Ave & 7th St, Brooklyn NY, 10022
Sep 5, 2025 → Jul 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (32 biz days early)
Active: 8 biz days
Paused: 204 biz days
🕐 Clock stopped: Tech Off Site (Jul 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸204d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jul 2, 2026
204 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 15, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025Tech Off Site: Jul 15, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Jul 2
Ready for Release
⏸ Paused
204
—
Jul 2 → Jul 15
Scheduled
▶ Running
8
8
Jul 15 → Jul 15
Tech On Site
▶ Running
0
8
Dispatch0.4d
Holding204.0d (excluded)
Coordinators9.0d
Field Work1.2d
Billing1.2d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
204.0 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jul 16, 2026 (45 days early)
📅
212.5 daysTotal Age
⏱️
204.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
7.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay204.0 days stuck in "Ready for Release"
⏱️
Total Delay7.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
204.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/02/2026 DMalloy - Email received from the customer confirming the dates proposed. Dispatched and emailed a confirmation.
her9009@nyp.org
bmhbiomed-mgt@nyp.org
07/02/2026 DMalloy - Called 917.376.7708 for Heidi Roberts. The call went straight to VM. Left a VM for a call back. Following up with an email.
her9009@nyp.org
bmhbiomed-mgt@nyp.org
07/02/2026 DMalloy - Called 718.369.0169 for Heidi Roberts. Got a fast busy.. Will try calling the mobile # for this POC.
06/30/2026 DMalloy - Called 917.376.7708. No answer. Left a VM for a call back. Will follow up with a email with the same proposal dates for Vivian to be onsite.
her9009@nyp.org
bmhbiomed-mgt@nyp.org
06/22/2026 DMalloy - Emailed customer proposing FSE Vivian be onsite on Wednesday, July 15, 2026, at 9:00am.
her9009@nyp.org
bmhbiomed-mgt@nyp.org
04/03/2026 RArnold - Customer requests scheduling in the month due
🔧Work Performed
Sparq Ultrasound System - IP 94706392 - SN USO2110929
⚠️Problem Description
Sparq Ultrasound System - IP 94706392 - SN USO2110929
📞Call Description
PM - Contract - BG Required PM
📅
WO-01302433 - PM - DD: 8/30/2026 - - Ultrasound - Brooklyn - New York Methodist Hospital Receiving Department
Jul 15, 2026 9:00am – 11:00am
Work Order: WO-01302433
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13254189
Location: New York Methodist Hospital Receiving Department
Address: 7th Ave & 7th St, Brooklyn, NY 10022
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USO2110929
Contact Name: Heidi Roberts
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302433
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:23 PM