Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302434 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Vernon Cardiology Ltd — 8101 Hinson Farm Rd, Alexandria VA, 22306-3409

Sep 5, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 20, 2026
✓ SLA Met (5 biz days early)
Active: 50 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Jul 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 29, 2026
160 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Apr 29 → Jul 13, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 29 Ready for Release ⏸ Paused 160 —
Apr 29 → Jul 13 Scheduled ▶ Running 50 50
Jul 13 → Jul 13 Tech On Site ▶ Running 0 50
Dispatch 0.4d
Holding 160.0d (excluded)
Coordinators 50.4d
Field Work 0.5d
Billing 1.2d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
160.0 days
Coordinators
50.4 days
Over SLA
Field Work
0.5 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Jul 20, 2026 Completed: Jul 13, 2026 (7 days early)
📅
210.4 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
50.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
160.0d
Scheduled
50.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 ARuby - Sent Reminder Email 1 Week Prior to veronica.castrofarell@inova.org new poc according to email chain. Updated POC to Veronica Castrofarell C) 617.943.9771 O) 703-780-9014 veronica.castrofarell@inova.org.

05/01/2026 - ARuby - Was dispatched to the 16th of July by accident. Updated scheduled date to July 13 @1:30p


04/29/2026 Rbailey - Rcvd call from 703.780.9014 Veronica. She advised that We could come on July 13 @130 pm. Dispatching WO and Sending email.

veronica.castrofarell@inova.org


04/29/2026 Rbailey - Called 571.472.2900 Spoke with Oper who would pass on message to Veronica as they don't have Exts.

04/29/2026 Rbailey - Called 617.943.9771 NA No Name. Left VM for FU


04/28/2026 Rbailey - Called 617.943.9771 NA No Name. Left VM for FU


04/28/2026 Rbailey - Called 808.551.0417 Spoke with Makena. She said she is on Leave and to reach out to Veronica (Castro Ferrel) at 617.943.9771


04/20/2026 Rbailey - Called 808.551.0417 NA No Name. Left VM for Makena. Advised I was resending email to her 

Makena.gray@inova.org


04/20/2026 Rbailey - Called 703.780.9014 Spoke with Oper asked for Makena Gray as advised by Woody. Oper not familiar. Placed on Hold. Disconnected


04/20/2026 Rbailey - Called 703.664.7504 Spoke with Woody. Confirmed with him that POC would be Makena Gray O) 703-780-9014; C) 808-551-0417

Makena.gray@inova.org


04/15/2026 Rbailey - Sent 1st Attempt to Woody Nhim arnold.nhim@inova.org to Propose Allan Klus July 13 @1:30pm

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119527662 - SN US625B1834
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302434
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 160.0 business days
🗓️
▶
3 Status: Scheduled Apr 29, 4:45 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ricky Bailey
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-16T17:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Autumn Ruby May 1, 11:47 AM
Scheduled For: 2026-07-13T17:30:00.000+0000
🚨 49.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 13, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 74d 19h
🚗
2x Travel Added Jul 13, 1:02 PM
Type: Travel, Labor
Status: Open
Qty: 40, 1.25
⏱️
▶
2 Labor Added Jul 13, 1:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
🚗
▶
2 Status: Tech Off Site Jul 13, 3:48 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
🚗
▶
2 Travel Added Jul 13, 3:58 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
🏁
Status: Closed by Allan Klus Jul 13, 4:03 PM
From: Tech Off Site
To: Closed
Duration in Previous: 14m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jul 15, 12:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 50.4 business days (threshold: 2.0 business days)
Exceeded by 48.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 13, 1:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03291907 Travel Open 40 $0.00 Jul 13, 1:02 PM
WL-03291906 Labor Open 1.25 $0.00 Jul 13, 1:02 PM
WL-03291969 Labor Open 1.75 $275.00 Jul 13, 1:51 PM
WL-03292132 Labor Open 1.75 $0.00 Jul 13, 3:50 PM
WL-03292156 Travel Open 82 $0.00 Jul 13, 3:58 PM
WL-03292180 Labor Open 0.25 $0.00 Jul 13, 4:03 PM
WL-03292181 Expenses Open 1 $0.00 Jul 13, 4:03 PM
WL-03292182 Expenses Open 1 $0.00 Jul 13, 4:03 PM
WL-03294797 Labor Open - $38.00 Jul 15, 12:57 PM

Details