📍 Capitol Cardiology Associates PA — 8116 Good Luck Rd, Lanham MD, 20706
Sep 5, 2025 → May 26, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (3 biz days early)
Active: 55 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 9, 2026
123 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Mar 9 → May 26, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025Completed: May 26, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Mar 9
Ready for Release
⏸ Paused
123
—
Mar 9 → May 26
Scheduled
▶ Running
55
55
May 26 → May 26
Tech On Site
▶ Running
0
55
Dispatch0.0d
Holding123.3d (excluded)
Coordinators56.0d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
123.3 days
Coordinators
56.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: May 30, 2026
Completed: May 26, 2026 (4 days early)
📅
178.4 daysTotal Age
⏱️
123.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
54.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay123.3 days stuck in "Ready for Release"
⏱️
Total Delay54.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
123.3d
Scheduled
56.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/09/2026 Rbailey - Sent email to Marlin Dubon. Dispatching Allan Klus May 26 @noon.
03/06/2026 Rbailey - Called 301.552.1200 pressed 2 Spoke with Marlin. She advised that she only had 2 devices in Lanham not 3.
03/06/2026 Rbailey - Called 301.810.0086 pressed 2. Number for Marlin. Spoke with Angela who advised this number is for Largo. She provided the number 301.552.1200 and Press 2 for Marlin. Marlin has Bowie (Boo-Ee) and Lanham (Lan-Umm)
02/18/2026 YEspino Called 301-873-1725 to speak to Robert Novak to verify the ultrasound devices in question. Went straight to vm so i left a message.
02/18/2026 YEspino Called 301-789-6211 to speak to Jeff Tollefson to verify the ultrasound in question. Was unable to speak to him or leave a message.
02/18/2026 YEspino Called 301-810-0086 to speak to Marlin to verify the ultrasound devices in question.This is the main number for the site. The site is currently closed and will need to try back later.
01/30/2026 RFosbury called 301.552.1200 again to find POC. Operator was not sure. best to call back Monday.
01/28/2026 Rbailey - Called 301.552.1200 Spoke with Oper. Asked for Marlin. Oper said that she does not have VM but that Oper would pass on info to her. Sending new email with proposed date of April 13 @ 9 am for Allan Klus
01/12/2026 YEspino sent an email to Marlin Dubon to confirm the device in question.(First Attempt)
🔧Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the monitor support arm does not stay raised. Device is returned to service.
🔍Technician Findings
N/A
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 66564907 - SN US815F0477
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jun 4, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
Email_Scheduled
Completed Mar 9, 2026
03/09/2026 Rbailey - Sent email to Marlin Dubon. Dispatching Allan Klus May 26 @noon.
📞
Call
Completed Mar 6, 2026
03/06/2026 Rbailey - Called 301.552.1200 pressed 2 Spoke with Marlin. She advised that she only had 2 devices in Lanham not 3.
📞
Live Call_ Left Message
Completed Feb 18, 2026
02/18/2026 YEspino Called 301-873-1725 to speak to Robert Novak to verify the ultrasound devices in question. Went straight to vm so i left a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 18, 2026
02/18/2026 YEspino Called 301-789-6211 to speak to Jeff Tollefson to verify the ultrasound in question. Was unable to speak to him or leave a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 18, 2026
02/18/2026 YEspino Called 301-810-0086 to speak to Marlin to verify the ultrasound devices in question.This is the main number for the site. The site is currently closed and will need to try back later.
📞
Call
Completed Jan 28, 2026
01/28/2026 Rbailey - Called 301.552.1200 Spoke with Oper. Asked for Marlin. Oper said that she does not have VM but that Oper would pass on info to her. Sending new email with proposed date of April 13 @ 9 am for Allan Klus
📧
First Attempt Email
Completed Jan 12, 2026
01/12/2026 YEspino sent an email to Marlin Dubon to confirm the device in question.(First Attempt)