Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302437 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NHPP Multispecialty at Jackson — 8221 82-21 Baxter Ave, Elmhurst NY, 11373

Sep 5, 2025 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 29, 2026
✓ SLA Met (27 biz days early)
Active: 49 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 11, 2026
125 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Mar 11 → May 19, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: May 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 11 Ready for Release ⏸ Paused 125 —
Mar 11 → May 19 Scheduled ▶ Running 49 49
Dispatch 0.4d
Holding 125.0d (excluded)
Coordinators 49.8d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
125.0 days
Coordinators
49.8 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 29, 2026 Completed: May 19, 2026 (41 days early)
📅
174.4 days Total Age
⏱️
125.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
49.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 125.0 days stuck in "Ready for Release"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
125.0d
Scheduled
49.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/11/2026 RArnold - Called (347) 308-4947 Georgia Panagiotopoulos. She confirmed address and SN#. dispatching to Andre 05/18 @ 3 pm

g.panagiotopoulos@aol.com



03/06/2026- HWilliams- First Contact email sent to customer Georgia Panagiotopoulos confirming the device location, serial number. 

g.panagiotopoulos@aol.com

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119057269 - SN US625B1160
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302437
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 125.0 business days
📅
▶
3 Dispatch Scheduled Mar 11, 1:36 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 17h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🚨 50.0 business days
⏱️
▶
3 7x Labor Added May 19, 3:07 PM
7x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 69d 1h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added May 20, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 21, 9:14 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 8h 26m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 18, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03231627 Labor Open 1 $0.00 May 19, 3:07 PM
WL-03231628 Labor Open 2 $275.00 May 19, 3:07 PM
WL-03231629 Labor Open 1.5 $0.00 May 19, 3:07 PM
WL-03231630 Expenses Open 1 $0.00 May 19, 3:07 PM
WL-03231631 Expenses Open 1 $0.00 May 19, 3:07 PM
WL-03231632 Travel Open 7 $0.00 May 19, 3:07 PM
WL-03231633 Travel Open 22 $0.00 May 19, 3:07 PM
WL-03232530 Labor Open 0.016666666666667 $38.00 May 20, 9:10 AM

Details